Customs entry writer/ Customer Service Rep

Job Summary

We are a professional U.S.\-based customs brokerage firm dedicated to providing efficient, compliant, and professional import/export clearance services. Our clients span multiple industries, including retail, e\-commerce, manufacturing, and logistics, with operations across major ports throughout the United States. As our business continues to grow, we are seeking proactive, detail\-oriented individuals to join our team.

In this role, you will be responsible for preparing and submitting customs documentation, ensuring compliance with all relevant regulations, and providing exceptional customer service to clients and carriers.

Your expertise will help streamline import/export processes, facilitate smooth transportation operations, and foster strong relationships with stakeholders. This position offers an exciting opportunity to be at the forefront of international logistics, combining technical knowledge with customer\-focused communication.

Responsibilities

• Assist clients in preparing and reviewing customs clearance documentation (e.g., invoices, packing lists, commercial contracts, etc.)
• Classify goods based on HS codes and product characteristics; confirm applicable duties and regulatory requirements
• Coordinate and communicate with U.S. Customs (CBP), FDA, USDA, and other government agencies
• Track shipment clearance status and provide timely updates to clients
• Respond to client inquiries regarding customs procedures and regulations
• Enter data into systems and maintain proper document filing to ensure accuracy and compliance

Qualifications

• Experience not required; entry\-level candidates welcome (training provided)
• Familiarity with U.S. customs clearance processes or knowledge of CBP/FDA regulations preferred
• Detail\-oriented with strong communication and teamwork skills
• Able to work in a fast\-paced environment and handle multiple tasks
• Proficient with computers and Microsoft Office (Word, Excel)
• Ability to communicate in both Chinese and English

职位类型：全职

薪资： $25\.00至$34\.50（每小时 ）

福利:

• 401(k)
• Paid time off

Work Location: Hybrid remote in City of Industry, CA 91748