Business Office Manager - Senior Living

Come be a part of The Ashford on Broad where we are making a difference in residents’ lives \- we will help you reach your potential while you help others reach theirs in a luxurious, comfortable and safe space.

Wallick Senior Living gives senior citizens a place called “home” – thanks to three decades of experience in developing, building, and managing independent living, assisted living and memory care communities across the state of Ohio.

• 37 years serving our communities
• 9 communities and growing
• 500\+ associates
• 92% associate engagement score

Wallick Mission: Opening doors to homes, opportunity, and hope.

Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:

• Care
• Character
• Collaboration

Working at Wallick Communities:

Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It’s not about one person, one idea, nor any one action. It’s about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick.

The work \- How you will contribute as the Business Office Manager at The Ashford on Broad: In accordance with the Wallick Mission and Values, the Business Office Manager supervises, and directs the daily operations of the business office and supportive services in a smooth and efficient manner.

The Business Office Manager is part of the management team for the building. The leaders will be accountable for reducing turnover, expense management, and absolute excellence within the community.

Essential Functions and Responsibilities of the Business Office Manager:

• Process Community billing and send monthly statements to Resident/POA.
• Collections – Process payments each month and follow up on late or incorrect payments from all payors.
• Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
• Interface with staff on time keeping, personnel paperwork, and scheduling.
• Complete Resident Agreements and maintain Resident/Front Office filing systems.
• Supervise the day\-to\-day front office functions of receptionist.
• Process of Accounts Payables. Coordinate with other departments on coding and processing.
• Maintain office and computer equipment within policies.
• Communicate significant issues with Regional BOM.
• Perform other related duties as assigned.

About You:

• Requires High School Diploma or equivalent.
• Extensive office experience required.
• 2 years' previous management experience preferred.
• Ability to communicate in writing and verbally with co\-workers, residents, family members and business partners.
• Ability to read, analyze and interpret reports.
• Ability to respond to inquiries or complaints from internal and external sources.
• Must be proficient using Microsoft Office.
• Ability to make complex decisions requiring a high degree of judgment.
• Decisions affect the overall operation of the Community.

Benefits:

• Pay on demand (access your money as you earn it)
• 8 weeks of Paid Parental Leave
• Paid time off, Holiday pay, and Gift of Time
• Health, Dental and Vision insurance effective within 2 weeks
• Gym membership or Fitness equipment reimbursement
• Company paid life and long\-term disability insurance
• Voluntary life, short\-term disability, accident, critical illness, and hospital indemnity coverage
• 401(k) with a 3\.5% company match
• Tuition reimbursement
• Pet insurance