Why This Role Matters
We're hiring a Tier II Project Engineer to take on the dynamic implementation work that keeps our clients' infrastructure running and growing. You'll be the engineer behind real projects — server deployments, network upgrades, M365 migrations, identity rollouts — working alongside our senior engineers and stepping in on escalations when Tier I needs backup.
This is a hands\-on infrastructure role with a clear growth path. If you're a strong Tier I or II engineer who's ready to own bigger projects end\-to\-end and build deeper expertise across the Microsoft and networking stack, this is the seat for you.
About Upward Technology
Upward Technology is a Portland\-based MSP focused on small and mid\-sized manufacturers. We're known for going deeper than typical MSPs — building real expertise in our clients' industries and technology stacks rather than treating IT as a commodity. Our team is small, technically strong, and allergic to bureaucracy.
What You'll Do
* Lead and execute project work — server deployments, network refreshes, M365 tenant setups, firewall replacements, and infrastructure migrations
* Manage and maintain Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file and print services
* Configure and troubleshoot networks — switches, firewalls, VLANs, VPNs, and Wi\-Fi for SMB client environments
* Administer Microsoft 365 environments — Exchange Online, Teams, OneDrive, Intune, and Entra ID
* Handle escalated tickets from Tier I engineers when issues require deeper expertise
* Provide occasional desktop and end\-user support during projects, onboardings, and on\-site visits
* Document your work — configurations, runbooks, and knowledge base articles so the rest of the team can support what you build
* Visit client sites in the Portland metro area as needed for project work and hardware deployments
What You Need
If you have these, we want to talk.
- 3–5\+ years in IT with hands\-on infrastructure experience (MSP background strongly preferred)
- Solid Windows Server administration — Active Directory, Group Policy, DNS, DHCP, file services
- Working knowledge of networking fundamentals — switches, firewalls, VLANs, VPNs, basic routing
- Comfortable administering Microsoft 365 (Exchange Online, Teams, OneDrive, Intune, Entra ID)
- Experience working tickets in a PSA and using RMM tools for monitoring and remote support
- Strong troubleshooting instincts and the ability to work through unfamiliar problems
- Clear written and verbal communication — you can explain a fix to a non\-technical user without making them feel small
- Valid driver's license, reliable transportation, and ability to lift up to 50 lbs for on\-site work
- Local to the Portland, OR area
- SharePoint Online administration or migration experience
- Power BI or Microsoft Fabric experience
- Azure infrastructure experience (VMs, networking, backup, identity)
- PowerShell scripting for automation and bulk admin tasks
- Experience with HaloPSA and Datto RMM (our current stack)
- Microsoft certifications — we'll pay for these if you don't have them yet
- Prior experience supporting manufacturing clients
- Comfort using AI tools (Claude, Copilot, Cursor) to move faster
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Nice to Have
* Manufacturing environment experience\- highly preferred
Logistics
* Location: Hybrid in Portland, OR — mix of in\-office, remote, and on\-site client work
* Schedule: Standard business hours with occasional after\-hours project work or maintenance windows
* Benefits: Health, dental, vision, 401(k) with matching, paid certifications and training, generous PTO
* Travel: Local Portland\-area client visits as needed (typically up to 10% of time)
* Growth: Clear path to Tier III / Senior Engineer with mentorship and a real training budget
Pay: $58,000\.00 \- $75,000\.00 per year
Benefits:
Work Location: Hybrid remote in Portland, OR 97210