IT Desktop Support Specialist

IT Desktop Support Specialist

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Location: Based in Houston, TX \| Up to 50% travel across Texas) \\ Candidate MUST reside in the greater Houston, TX area

### Build. Support. Transform.

Touchstone Communities is bringing IT in house—and we’re building something special.

As we continue to expand and strengthen our technology services across Texas, we’re creating new, high‑impact IT roles that directly support the communities we serve. This is an exciting opportunity to step into a hands‑on, visible role where your expertise helps power healthcare teams and improve lives every day.

### The Role

The IT Desktop Support Specialist is a key contributor in keeping our healthcare communities connected, secure, and productive. This is not an entry‑level role—we’re looking for an experienced IT professional who enjoys rolling up their sleeves, taking ownership, and solving real problems in dynamic environments.

You’ll combine hands‑on infrastructure projects, escalated deskside support, and statewide travel, working closely with internal partners to modernize and stabilize technology across our communities.

This position is based in the Houston, TX area and requires travel of up to 50% throughout the state.

### What You’ll Do

#### Primary Responsibilities

• Execute planned replacement, configuration, and deployment of:

+ Servers, network switches, and other critical infrastructure

+ Desktops, laptops, and mobile devices

• Coordinate and perform on‑site technology upgrades with
minimal disruption to care teams and operations
• Conduct equipment audits and identify gaps where technology standards are not being met
• Partner with internal IT and business teams to maintain a
secure, reliable, and standardized IT environment

#### Secondary Responsibilities

• Serve as
Level 2 deskside support, resolving escalated issues beyond Level 1
• Act as a technical resource for statewide initiatives, including:

+ Data migrations and system upgrades

+ Vulnerability remediation and security improvements

+ User onboarding to SSO and MFA standards

+ Remote and on‑site support for distributed teams

### On‑Call \& Travel Expectations

• Participate in an
on‑call rotation for emergency escalations (e.g., network outages affecting a community)
• Availability for occasional
after‑hours and weekend support when critical issues arise
• Travel up to
50% across Texas, including areas such as McAllen, Laredo, San Antonio, Killeen, and beyond (travel expenses covered or reimbursed)

### What We’re Looking For

* 3–5 years of hands‑on IT support experience in a moderately complex environment (healthcare experience is a plus)

• Strong troubleshooting, problem‑solving, and communication skills
• High attention to detail with excellent organization and follow‑through
• Ability to work independently while collaborating across teams
• Comfort working in healthcare environments involving
PHI and HIPAA compliance

### Qualifications

* Education: Bachelor’s degree in IT or related field preferred (or equivalent real‑world experience)

* Technical Experience:

+ IT infrastructure projects and hardware lifecycle management

+ Networking fundamentals, server administration, and security best practices

+ Deskside support for complex technical issues

+ Familiarity with tools such as RMM, BDR, Active Directory, and Entra

* Physical Requirements: Ability to safely lift up to 50 pounds (servers, desktops, networking equipment, etc.)

### Why Touchstone?

• Competitive compensation and benefits
• High‑visibility work that directly improves care delivery and team member experience
• Opportunity to help build and shape an
in‑house IT organization
• Collaborative culture with room to grow your skills and career
• Be part of a

mission‑driven organization focused on Making Lives Better—for residents, families, and team members