Agency
Dept of Health and Human Services
Division
Child and Family Well Being
Job Classification Title
Administrative Specialist I (S)
Position Number
60040743
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well\-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
Who are we?
The North Carolina Early Intervention Section is a part of the Division of Child and Family Well\-Being. It is the lead agency for the N.C. Infant\-Toddler Program which provides supports and services for families and their children, birth to three, who have developmental delays and/or disabilities. Children's Developmental Services Agencies (CDSAs) are the local agencies that implement the NC ITP across North Carolina, working with local service providers to help families help their children succeed.
Be Part of Early Intervention
This position serves as a member of a team with shared work responsibilities involving the operational functions of the CDSA. This position supports functions that allow the CDSA to maximize agency revenues, maintain staff efficiency and comply with state and federal requirements.
Duties include, but are not limited to:
Receptionist Duties such as answering telephone, greeting visitors, processing incoming/outgoing mail, etc.
Referral processing and coordination in accordance with Infant\-Toddler Program requirements
Assist medical records assistant with medical records duties
Data entry and data management
Assist Director and Assistant Director with projects as needed
Provide quality assurance support to QA Coordinator
Office Support: Daily office functions are managed to promote efficiency and consistency for general office procedures.
Communication with internal and external stakeholders
Provide back\-up for other support staff
This position is located in the CDSA of WNC in Asheville, NC.
Knowledge Skills and Abilities/Management Preferences
Recruitment Range $39,244 \- $39,244
\\Position is eligible for a hybrid\-teleworking schedule to include weekly onsite work hours\*\*
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
* Knowledge of Office Protocols \& Procedures: Demonstrated understanding of standard office practices, policies, and procedural guidelines, with the ability to ensure compliance and consistency in daily operations.
* Workflow Coordination \& Organization: Proven ability to prioritize tasks, organize workflow, and coordinate activities to support efficient office operations and meet deadlines.
* Effective Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information to diverse audiences and produce professional documentation.
* Problem\-Solving \& Policy Application: Ability to interpret policies and procedures, address questions, and resolve issues effectively while maintaining compliance with organizational standards.
* Relationship Management \& Data Analysis: Skilled in building and maintaining effective working relationships across all levels of staff, while also analyzing data to identify trends, patterns, and key variables for informed decision\-making.
Management Preferences: Preference is for experience with independent office support, working with medical records, databases, and spreadsheets, general office responsibilities and task prioritization.
Physical Requirements: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Posting closes at 11:59 p.m. the night before the closing date
About The Division of Child and Family Well\-Being:
The Division of Child and Family Well\-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well\-being.
Compensation \& Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high\-quality, low\-cost benefits on a pre\-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits
Supplemental and Contact Information
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- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates \& Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .
- Applicants seeking Veteran's Preference must attach a DD\-214 Member\-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or
- equivalent combination of education and experience.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .
DHHS uses the Merit\-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303 , our agency supports second\-chance employment for individuals who were previously incarcerated or justice\-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.
CONTACT INFORMATION:
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov . *Resumes will not be accepted in lieu of completing this application.*
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tandrea Lanae Jones
Email:
talentacquisition@dhhs.nc.gov