Travel Operations Specialist

Who We Are

Mercy Ships is a global faith\-based charity that uses hospital ships to bring life\-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2\.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Travel Operations Specialist will ensure efficiency through maintenance of daily Travel Center functions and bridge gaps between front and backend users with automated systems.

\\The annual compensation range for this role is $49,300–$50,900; compensation will be prorated to reflect the 9 month term.

This is a full time, limited 9\-month term and REMOTE position

How You’ll Contribute

• Uses travel industry knowledge and experience to provide operational support to the Travel Center team and wider organization.
• Manages the shared Travel mailbox and responds to traveler inquiries in a timely manner, assigning or escalating queries as needed.
• Reconciles corporate card expenses including Amex and Bank of America Visa accounts.
• Reconciles vendor and service expenses including Enterprise and Uber charges.
• Processes and tracks personal reimbursements.

Adds and adjusts travel expenses after submission to ensure accuracy and completeness.

• Matches incoming itineraries to SharePoint Pre\-Arrival data. · Ensures accuracy, consistency, and integrity of travel data and reporting. Answers questions from internal stakeholders regarding traveler progress.
• Supports policy\-driven and exception\-based administrative travel processes.
• Performs system\-level updates and administrative adjustments within travel platforms.
• Identifies and resolves stuck or queued submissions in workflows.
• Incorporates itineraries booked outside of the Travel Center into our duty of care management system.
• Processes flight cancellations and administrative booking changes in Sabre.
• Maintains operational integrity and continuity of travel systems.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description.

The Ideal Candidate

• Excellent communication skills required \- both written and verbal.
• Knowledge of corporate travel policies and procedures.
• Detail\-oriented with a focus on accuracy in tracking and managing travel\-related data.
• Ability to work collaboratively with internal teams and external partners.

International travel may be required.

• Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheets, managing files and records and other office procedures and terminology, competency with the Microsoft PowerApps Suite preferred.
• Pro\-active thinker; constantly strive to improve processes.
• Analytical skills are a plus.
• Enthusiastic and relational approach to work with volunteers and colleagues.
• Positive approach to work with a solution\-oriented attitude.
• Highly adaptable, able to work on multiple projects at once.
• Supportive of Mercy Ships mission and vision and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education \& Experience

• High school diploma or GED equivalent required.
• 2\-3 years of travel/transportation/hospitality industry experience preferred.
• Understanding of Global Distribution System preferred.
• Understanding of Microsoft Power Suite preferred.
• Or equivalent combination of experience and education.

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get\-involved/volunteer/

\\Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

Pour your God\-given talents into a mission with eternal return on investment \-\- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get\-involved/volunteer/