Front Desk Receptionist (Bilingual ENG/SPA)

About Us

Maloney Chiropractic has proudly served the Phoenix community since 1994\. We are a fast\-paced, high\-energy clinic focused on delivering exceptional patient care and building a structured, growth\-oriented environment.

We are currently expanding and looking for a high\-performing Front Desk Lead to support our next stage of growth.

Schedule (40 Hours / Week)

• Monday–Thursday: 8:30 AM – 12:45 PM 2:15 PM – 7:00 PM
• Friday: 9:00 AM – 1:00 PM

Schedule includes a mid\-day break between shifts.

Role Overview

This position is the first point of contact for our patients and plays a critical role in the overall patient experience.

This is not just a receptionist role — it is a high\-responsibility, patient\-facing position that requires energy, awareness, and professionalism at all times.

Responsibilities

• Greet and check in patients with professionalism and warmth
• Answer and manage a multi\-line phone system
• Schedule, confirm, and manage appointments
• Maintain accurate patient records and data entry
• Coordinate front office flow and communication
• Support daily administrative and operational tasks
• Communicate clearly in both English and Spanish
• Deliver a consistent, high\-quality patient experience

Required Skills \& Experience

• Fluent in English and Spanish (Required)
• Previous front desk or customer service experience (preferred)
• Strong computer skills
• Excellent organization and multitasking ability

What We Are Looking For

We are looking for individuals who:

• Are high\-energy and engaged (not passive)
• Enjoy serving people and creating positive experiences
• Are fast, organized, and detail\-oriented
• Can handle multiple tasks without losing quality
• Take initiative and anticipate what’s next
• Are coachable and open to feedback
• Learn quickly and follow established systems
• Communicate clearly and proactively

Professional Expectations (Non\-Negotiable)

• Punctuality is critical — the front desk cannot run late
• Attendance must be consistent and reliable
• Must remain engaged and productive throughout the shift
• Maintain a professional, clean, polished appearance appropriate for a clinical, patient\-facing environment

What You’ll Gain

• A stable, structured work environment
• Clear expectations and defined systems
• Opportunity to grow with a clinic that is actively expanding
• Exposure to operations and patient care systems
• Continuous learning and professional development
• A high\-standard, team\-oriented environment
• Opportunity for increased responsibility based on performance

Bonus Experience (Preferred)

• Experience in a chiropractic or medical office
• Familiarity with ChiroTouch software
• Medical Assistant or back office experience
• Experience supporting patient flow or clinical operations
• Familiarity with personal injury or workers’ compensation cases

Work Location

In person – Phoenix, AZ

Pay: $20\.00 \- $22\.00 per hour

Benefits:

• Employee discount
• Paid time off

Language:

• Fluent Spanish (Required)

Work Location: In person

Pay: $20\.00 \- $22\.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Application Question(s):

• Are you available to work a consistent split shift schedule (Mon–Th mornings and evenings, plus Friday mornings)
• In the last 6 months, how many times have you been late to work?
• In the last 6 months, how many full workdays have you missed (excluding approved time off)?
• Do you have at least 1 year of experience in a fast\-paced, high\-volume environment (phones \+ in\-person \+ multitasking)?
• Are you able to remain on your feet for extended periods and stay active throughout your shift?
• Are you comfortable following structured systems and procedures exactly as trained (no shortcuts)?
• Are you comfortable maintaining a professional tone with patients at all times, including during stressful situations?
• Briefly describe your most relevant experience handling phones, scheduling, and in\-person customer/patient interactions.
• What is one mistake you made at work and how you handled it?

(1–2 sentences)

• On a scale of 1–10, how confident are you in your punctuality and reliability at work?
• This role requires a split\-shift schedule: starting at 8:45 AM, a mid\-day unpaid break (approx. 1–2 hours), and returning for an evening shift until \~6:45–7:00 PM (Mon–Th). Are you able to consistently commit to this schedule?
• This role is critical to daily operations. When someone is late or absent, the entire team and patient flow are directly impacted. Are you able to commit to consistent punctuality and reliable attendance?
• Do you have experience using ChiroTouch or a similar scheduling/EHR system?

Language:

• Spanish (Required)

Work Location: In person