Patient Support Service Representative

Overview

Join our dedicated healthcare team as a Patient Support Service Representative, where your enthusiasm and communication skills will make a meaningful difference in patient care. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service and support throughout their healthcare journey. Your multilingual abilities, medical terminology knowledge, and strong computer skills will enable you to assist diverse patient populations efficiently and compassionately. This paid position offers an engaging environment where your analysis skills and attention to detail help ensure smooth operations within our medical office setting.

Responsibilities

• Greet patients warmly via phone and in person, establishing a welcoming atmosphere through excellent phone etiquette and communication skills
• Assist patients with appointment scheduling, rescheduling, and cancellations using electronic health record systems
• Collect and verify patient information accurately through data entry and maintain confidentiality in accordance with privacy regulations
• Provide clear explanations of medical procedures, billing processes, and insurance requirements to enhance patient understanding
• Manage incoming calls efficiently, addressing inquiries promptly while maintaining professionalism and empathy
• Support medical office staff by performing basic administrative tasks such as filing, faxing, and document organization
• Collaborate with healthcare providers to relay patient information accurately and facilitate seamless communication across departments

Requirements

• Proven experience in customer service within a medical or healthcare environment is preferred
• Strong understanding of medical terminology and familiarity with medical office procedures
• Bilingual abilities are highly desirable to effectively serve diverse patient populations
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and compassionately
• Proficiency in computer skills including data entry, electronic health records (EHR), and basic office software
• Demonstrated phone etiquette with the ability to handle sensitive situations professionally
• Analysis skills to assess patient needs quickly and provide appropriate assistance or escalate issues as needed

Join us in delivering outstanding patient support that fosters trust, comfort, and positive health outcomes. Your dedication will help create a supportive environment where patients feel valued and cared for every step of their healthcare experience.

Pay: $23\.68 \- $24\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Parental leave

Work Location: Remote