Data Entry/Referral Assistant

*About HealthCare Access Maryland (HCAM):*

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

healthcareaccessmaryland.org

Job Summary

The Care Coordination program is a short\-term outreach program created to link Medicaid recipients residing in Baltimore City to health and wellness benefits. The MCH Referral/Data Assistant is a part of the administrative team that provides clerical support for the operation of the Care Coordination Program.

Duties and Responsibilities

Administration

• Participate in professional development opportunities, build effectiveness in areas of client engagement and intervention, motivational interviewing, and trauma\-informed communication.
• Participation in local/state meetings, conferences, and community meetings.
• Participate in city\-wide initiatives/groups/committees as applicable.
• Consistent and timely communication with supervisor

Care Coordination

• Answer phones, greet and assist clients. Provide information and education about program services
• Checks voicemail daily, return calls within 24 hours.
• Provide administrative support to the HCAM outreach teams by documenting in the HCAM electronic medical record, utilizing the MMIS, CRM and E\-Medicaid systems
• Knowledge of HCAM/CCP programs, Medicaid information and the Self\-Referral Process

Data Entry/Analysis

• Run routine monthly reports, audit and perform quality steps to ensure programmatic documentation aligns with standard operating procedures
• Enter outcome data into statewide database system; approx. 600\-700 clients per month
• Coordinate the delivery of Service Response letters to referral Entities on behalf of the outreach team and Referral Coordinators; approx. 800 per month

Human Resources

• Complete and submit timesheets timely and accurately.
• Complete all the training courses required as assigned

Additional duties and responsibilities:

• Additional duties as assigned by the needs of the program and leadership

QUALIFICATIONS:

Education, Experience, Certifications and Licensures:

• H.S. Diploma or GED
• Experience working in an electronic medical record preferred
• Word processing experience
• Customer Service experience in a medical office setting

KNOWLEDGE, SKILLS \& ABILITIES

• Demonstrated knowledge in the following areas: Community Outreach and Medicaid System Navigation.
• Demonstrated knowledge and experience working with HealthChoice Medicaid recipients and Managed Care Organizations.
• Organizational and Problem\-solving skills.
• Strong knowledge of community resources.
• Proven ability to work efficiently and meet deadlines.
• Organizational skills with the ability to meet a demanding workload.
• Excellent oral and written interpersonal and communication skills required.
• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365\).
• Ability to work independently and as part of a team to achieve project success in outreaching clients identified for care coordination.

*Compensation*

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short\-term and long\-term disability insurance, company\-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety \& Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.