Information Technology Support Specialist

Please see the full vacancy announcement at https://id.uscourts.gov/clerks/careers/Current\_Job\_Opportunities.cfm for complete application instructions.

Overview

The United States District and Bankruptcy Courts for the District of Idaho invites applications for the position of Information Technology Support Specialist to provide help desk support to the Clerk’s Office, judges, and chambers staff, including support for all PC\-based information technology, as well as data and voice telecommunications. The incumbent has first line responsibility for providing technical and end\-user support for PC\-based systems in a help desk environment. They will also work with audio/video systems, including: courtroom sound, video evidence presentation equipment, projectors, and video conferencing equipment; smartphones; and mobile computing devices with support for traveling and home users who telework. This position reports directly to the IT Services Lead. Assignment of this position will be in our Pocatello courthouse.

Representative Duties

• Respond to help desk calls and e\-mails, log computer problems, and assist with routine problems. Assist with web access. Provide information and assistance to users on applications such as word processing, e\-mail and the Court’s case management systems. Install or assist in the installation of upgrades or new or revised off\-the\-shelf/desktop releases. Install, configure and document hardware and software deployments.
• Provide support for smartphones, mobile computing devices and other remote access technologies. Confirm that back\-ups are performed as required. Perform inventory control duties.
• Prepare and maintain documentation and standard operating procedures for end users and other technicians. Troubleshoot hardware and software problems. Perform basic system support for VoIP telephone systems, such as additions, deletions and moves. Analyze help desk logs and propose solutions and documentation based on common issues.
• Recommend upgrade schedules and software standards for personal computers and other assigned systems. Develop upgrade procedures and plan for future growth.
• Maintain, install, and update personal computer workstations, including new product evaluation and software compatibility analysis. Maintain systems for imaging, software updates, and patch management. Evaluates, tests and installs off\-the\-shelf software.
• Coordinate video conferences for the court. This may involve tasks such as scheduling, troubleshooting, setting up equipment, initiating calls, and monitoring equipment during conferences.
• Act as primary technical contact for contractors and other outside vendors when printers and photocopiers are under repair.
• Respond to day\-to\-day support needs of courtroom audio/visual systems in assigned office, including installation, support, maintenance, troubleshooting and repair. Repair on\-site or coordinate repair of systems.
• Provide audio/visual systems training for court staff and the Bar. Assist in the development of system documentation and user\-friendly resources for system operation.
• Assist with internal control compliance as required.
• Occasional travel to the Boise courthouse.

Minimum/Required Qualifications

• One year of specialized experience equivalent to work at the CL\-24, which is defined overall as progressively responsible experience installing, configuring, and supporting computer systems and off\-the\-shelf software in a network environment.
• Specific skill and experience working with Microsoft Windows Operating Systems, Microsoft Office, and Adobe Acrobat products in a support capacity to end\-users possessing varying skill levels and capabilities.
• Skill and experience providing PC hardware and software support to end\-users with varying skill levels and needs.
• Travel is occasionally required, along with the ability to lift up to 50 lbs.

Court Preferred Qualifications

• IT related degrees or certifications.
• Skill and experience supporting an organization’s telecommunications operations, including both data and voice communications.
• Skill and experience supporting audio/video systems and video conferencing solutions.
• Experience supporting smart phones and computing devices, such as the Apple iPhone and iPad, for a highly mobile workforce.

Please see the full vacancy announcement at https://id.uscourts.gov/clerks/careers/Current\_Job\_Opportunities.cfm for complete application instructions.

Pay: $49,361\.00 \- $88,366\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• relevant: 1 year (Preferred)

Work Location: In person