HVAC Service Writer – Customer-Focused, Fast-Paced Operations

About J.R. Hobbs

With over 50 years of proven success, J.R. Hobbs is a leading mechanical contractor specializing in the design, planning, and installation of HVAC systems for multifamily, major projects, and commercial construction. With more than 100 active projects across eleven Southeastern states, we are dedicated to developing our people and promoting from within. As a Gladstone Investments Company (NASDAQ: GAIN), we offer the stability of a publicly traded organization alongside the culture of a close\-knit team.

Summary/ObjectiveQualified candidates will have superior administrative skills, dynamic phone presence, excellent problem solving skills and thrive in a fast paced work environment. Also, a good working knowledge of computers and software.

If you are looking for a rewarding career and want to work for a company that values its employees, apply today!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent people skills
• 1 year of commercial HVAC experience as a technician, service manager, inside sales or other function that demonstrated experience with commercial HVAC equipment
• Self\-motivated
• Maintain regular attendance
• Handle customer issues and adjust concerning billing or service
• Work in a high volume, high paced environment
• Maintain or assist in maintaining assigned files and records; receive and process information according to established guidelines and procedures
• Interpret field findings and translate them into accurate, detailed customer proposals
• Develop cost estimates for labor, materials, equipment, and subcontracted work
• Source pricing for parts and equipment from vendors and manufacturers
• Build clear, professional quotes for repairs, replacements, and upgrades
• Ensure scope of work is accurate, complete, and aligned with technician recommendations
• Communicate with field technicians to clarify scope, photos, and job conditions as needed
• Prioritize and manage multiple quotes to meet turnaround time expectations
• Submit proposals to customers and follow up to drive approval and close rates
• Coordinate with service managers and operations teams on pricing strategy and job feasibility
• Track quote status, approvals, and pending opportunities in CRM or service software
• Revise and update proposals based on customer feedback or scope changes
• Maintain organized documentation of quotes, pricing, and job history
• Support maintenance agreement findings and capital planning recommendations
• Assist in standardizing pricing templates and improving quoting efficiency
• Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; answer telephone calls, route calls or messages
• Performs other duties as assigned

Competencies

• Communication Proficiency.
• Time Management.
• Ethical Conduct.

Supervisory Responsibility

• NA

Work Environment

The Service Writer works in the corporate office if local to Atlanta, or remote if not local.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is mildly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs.

Position Type/Expected Hours of Work

This is a full\-time position, with typically Monday through Friday, 8:00 AM to 5:000 PM hours. Occasional after\-hours customer support may be necessary.

Travel

NA

Required Education and Experience

Have a high school diploma or GED

• At least 18 years old
• Ability to pass a pre\-employment drug screen and participate in a drug free workplace.
• Strong steady work history with 2\+ years as a dispatcher or service writer
• Working proficiency with handheld computer (i.e. Smartphone, iPad)

We Offer:

• Overnight travel less than 20%
• Competitive pay – weekly
• Excellent Medical Insurance coverage with United Healthcare
• Dental \& Vision
• 401k with Company match (50%)
• Paid Time Off
• Holiday pay
• Tuition Reimbursement
• Working proficiency with computer, Microsoft office and various software programs

Pay: $30\.00 \- $32\.00 per hour

Work Location: In person