Student Support Assistant, Internships and Career Futures

Job Profile:

Student Support Specialist 1

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$49,000\.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1\) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

Position Salary Range:

$45,000\-$49,000 annually; DOE

The Student Support Assistant, Internships and Career Futures supports the administration and growth of undergraduate and graduate internship and career readiness programs within the Department of English. This entry\-level professional role is ideal for an individual interested in student support, program coordination, and higher education. Working under the supervision of the Director of Internships and Career Futures Program, the Student Support Assistant, Internships and Career Futures serves as a key point of contact for students, helping facilitate internship experiences, career exploration, and academic success. The role includes responsibilities in student engagement, program operations, communications, alumni relations, and public relations, with an emphasis on marketing, digital content, and visual design to promote program initiatives.

This position is designed to support professional growth, with opportunities to develop in the areas of advising, project management, and build on the higher education experience over time, with a clear pathway for increased responsibility and professional growth.

Essential Duties:

• Supports the coordination and day\-to\-day administration of undergraduate and graduate internship and career readiness programs (in\-person and online) in support of student success and retention.
• Serves as a primary student support contact, providing guidance, resources, and referrals related to internships, career exploration, and academic success, with increasing responsibility as experience is gained.
• Progressively develops advising skills and professional judgment, with the opportunity to take on increased responsibility in student coaching, academic advising support, and career readiness guidance as experience grows.
• Monitors student internship progress and responds to questions or concerns, exercising sound judgment and escalating complex or sensitive issues as appropriate.
• Provides front\-line customer service and student support to students, faculty, staff, and visitors, offering accurate information and directing individuals to appropriate academic and career resources.
• Demonstrates professionalism, discretion, and sound judgment when handling sensitive student information in compliance with university policies (e.g., FERPA).
• Utilizes university systems and CRM platforms (e.g., Salesforce, PeopleSoft, E2E or similar systems) to support student services, track requests, and maintain accurate student records.
• Supports intake, triage, and routing of student inquiries to appropriate academic or administrative units.
• Supports administrative processes such as internship documentation, course overrides, academic registration support, and student record management.
• Maintains and updates data tracking systems (e.g., spreadsheets, databases, dashboards) to monitor student participation, internship progress, and program outcomes, demonstrating strong attention to detail and accuracy.
• Assists with tracking student outcomes and alumni placements; supports data collection and basic program reporting.
• Assists with and facilitates student program initiatives, including onboarding, orientations, workshops, and career readiness programming (virtual and in\-person), including occasional evening and weekend events as needed.
• Supports coordination of events and program logistics, including scheduling, communications, space management, and on\-site event support.
• Collaborates with faculty, staff, campus partners, and alumni to support student program initiatives, student engagement, and recruitment efforts.
• Assists in maintaining relationships with internship partners and employers by supporting communications, outreach, and coordination activities.
• Manages program communications, including shared email inboxes, student outreach, alumni communications, and the development and distribution of program newsletters, ensuring accuracy and consistency.
• Coordinates scheduling and communications using collaboration tools (e.g., Slack, Zoom, Google Workspace or similar platforms).
• Supports outreach, recruitment, and engagement efforts by helping identify and connect with prospective students and alumni partners.

*Marketing, Communications, Design, and Public Relations*

• -------------------------------------------------------------
• Develops and implements program marketing and outreach materials, including social media content, digital and print graphics, and promotional campaigns.
• Maintains and updates program web pages and online content to ensure accuracy, accessibility, and visual and ASU branding consistency.
• Assists in promoting events, student opportunities, alumni engagement initiatives, and program achievements through multiple communication channels, including email campaigns and newsletters.
• Supports public relations efforts by helping draft and share program highlights, student and alumni success stories, and promotional content.
• Tracks and analyzes engagement metrics (e.g., email campaigns, social media, event participation) to inform outreach strategies and improve program visibility and effectiveness.
• Designs visually engaging materials using tools such as Adobe Creative Suite, Figma, or Canva to enhance program visibility, branding, and engagement.
• Assists in identifying opportunities to improve program processes, communications, and overall student experience, with opportunities to take on increasing ownership of projects and initiatives over time.
• Participates in team meetings, training, and professional development opportunities.
• Builds on prior experience in a student or administrative support role within a higher education setting to transition into an entry\-level professional position with increasing responsibility and autonomy.
• Performs other duties as assigned.

Desired Qualifications:

• Bachelor’s degree in graphic design, media design, communications, English, or a related field.
• Experience (academic, internship, or professional) in student support, program coordination, communications, marketing, public relations, or a related area.
• Demonstrated ability to create engaging visual and digital content (e.g., social media, web, or print materials).
• Strong written and verbal communication skills, with attention to clarity, professionalism, and detail.
• Demonstrated organizational skills, with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast\-paced environment.
• Ability to work both independently and collaboratively under supervision in a team\-oriented setting.
• Demonstrated ability to build and maintain effective professional relationships with students, faculty, staff, alumni, and community partners.
• Strong customer service orientation and ability to interact with various populations in a professional and approachable manner.
• Basic proficiency with Microsoft Office and/or Google Workspace, and willingness to learn university systems (e.g., PeopleSoft, Salesforce, or similar platforms).
• Experience or familiarity with data tracking, spreadsheets, reporting tools, or engagement analytics, with exceptional attention to detail and accuracy.
• Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.
• Demonstrated problem\-solving skills and ability to adapt to changing priorities and evolving program needs.

Working Environment:

• Activities are performed in an environment\-controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%)
• Frequently required to stand for varying lengths of time and travel moderate distances to perform work (25%).
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
• Frequent bending, reaching, lifting, pushing and pulling up to 15 pounds
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
• Depending on the unit/program needs, some evenings and occasional weekends may be required.
• This position receives regular review of objectives.

*This position is eligible for flexible work arrangements after 90 days of employment with proper approval.*

* Flexible Work Options: ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work\-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. In addition to 8am\-5pm, in person format, following flexible work options.

* Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location (i.e., maximum of 40% remote work). Dean or vice president\-level approval is required.

* Alternative work schedules can include four, 10\-hour workdays in a workweek; a nine\-day, 80\-hour schedule over two workweeks for exempt employees only; and staggered start and stop times

Department Statement:

The Department of English's motto \- "Start here, go anywhere" \- captures the unique value of our undergraduate and graduate English degrees, ones that can serve students in any art form, any discipline, and any profession. In fact, our degrees can take students anywhere they wish to travel. The Department of English faculty is internationally renowned for innovative research and teaching and explores the pan\-world expression of the English language and its literature, which span the global yet connect directly to the local. The skills of critical thinking, reading comprehension, and analytic expression cultivated in the degrees are transferable into any endeavor. In particular, such skills provide the foundation for creative problem\-solving and cultivate individual and collective expression. The department takes as its purview not just historical positioned work, whether linguistic or textual, but includes all forms of expression and all modes of new media, whether analogical or digital. We emphasize writing\- academic, creative, personal, public, and workplace\- that explores difference reflectively and functionally. Our goal is to educate citizens who can think, read, write, and act in robust and significant ways to meet new challenges.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign\-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20528\.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part\-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco\-free university. For details visit https://wellness.asu.edu/explore\-wellness/body/alcohol\-and\-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU\-Clery\-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480\-965\-3456\.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az\-resources .

Employment Verification Statement:

ASU conducts pre\-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre\-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.