Patient Sales Representative – Iowa Spine and Performance
Location: Des Moines, IA (Hybrid: In\-Office \+ Remote Flex) Must work Central Standard time zone
Schedule: Part\-time, Monday through Friday (20\-30 hours/week)
Reports to: Leadership Team
About the RoleTurn Your Passion for Sales, Communication, and Helping People Into a Career With Purpose
Are you someone who thrives on meaningful conversations, builds trust quickly, and knows how to help people take action?
Do you enjoy leading conversations on the phone, handling objections with confidence, and helping people make decisions that genuinely improve their lives?
Iowa Spine and Performance is hiring a Patient Sales Representative to serve as the first real point of contact for prospective patients. This role is ideal for someone who can connect quickly, guide conversations with confidence, and help the right people take the next step toward getting help.
In this role, you will speak with prospective patients who have responded to our marketing, called the office, or otherwise shown interest in working with us. (NO COLD CALLS) Your job is to understand what they are dealing with, determine whether we are the right fit, address questions or objections when needed, and help qualified people book and attend a Discovery Visit.
We are looking for someone who is confident on the phone, coachable, organized, and motivated by helping people make confident decisions for themselves.
We are not interested in getting people through the door just to make a sale. We care deeply about helping the right people make the right decision. Your role will be essential in determining who we can help, who we cannot, and how each person’s experience with our clinic begins.
This is not a passive admin or scheduling role. It is a sales role with structure, coaching, accountability, and real opportunity for growth. At Iowa Spine and Performance, you will receive ongoing training, feedback, and support to improve your communication, objection handling, and conversion skills over time.
About Iowa Spine and PerformanceWhat We’re Building
Iowa Spine and Performance was built on a simple belief: our patients deserve better than the traditional healthcare model.
Most of the people we work with have already tried physical therapy, chiropractic care, or other treatments and are still dealing with the same problem. They are frustrated, confused, and looking for real answers—not temporary fixes.
Our approach is different.
We combine hands\-on care with progressive rehab in 60\-minute one\-on\-one sessions, giving patients a clear plan and a defined path to getting back to the activities they love. Our focus is on identifying and fixing the root cause of the problem so patients can achieve long\-term results.
We are growing quickly and building a clinic that delivers a high\-level experience, real results, and a better standard of care.
We are also building a company where driven individuals can grow. Sales training, communication development, and leadership opportunities are part of the path here.
If you want to grow your skills, do work that matters, and be part of a company with momentum and a clear vision, we would love to meet you.
As a Patient Sales Representative at Iowa Spine and Performance, you are often the first real conversation a prospective patient has with our clinic. Your ability to connect, lead the conversation, and help the right people take the next step directly impacts how many lives we are able to change.
Mission of the Role
To convert interested leads into qualified, booked, and attended Discovery Visits so more of the right people get the help they need and our clinical team spends time with patients who are serious about solving their problem.
What You Will Be Responsible For
- Respond quickly to inbound leads from ads, referrals, social media, website forms, and phone calls
- Answer the clinic phone line during working hours and confidently guide conversations with prospective patients
- Conduct Discovery Calls to understand each person’s goals, limitations, concerns, and whether we are the right fit
- Schedule qualified leads into Discovery Visits
- Follow up with leads who have expressed interest but have not yet scheduled
- Call and confirm upcoming Discovery Visits to reduce no\-shows
- Follow up with prospective patients who cancel or miss visits to uncover objections and recover opportunities when appropriate
- Support outbound outreach tied to current promotions, workshops, and reactivation efforts
- Maintain complete and accurate records in CRM systems and communication logs
- Follow company scripts, processes, and qualification standards while keeping conversations natural and human
- Participate in weekly sales training, coaching, and role play sessions to improve communication and conversion
- Collaborate with the team to improve scripts, messaging, and processes
- Loves talking to people and building trust quickly
- Is comfortable leading conversations instead of reacting to them
- Has strong sales instincts and enjoys helping people make decisions
- Can handle objections without getting flustered
- Is organized and detail\-oriented
- Learns quickly and takes coaching well
- Wants accountability, feedback, and a clear path for growth
- Is excited to be part of a growing company with a strong mission
- Strong verbal communication skills
- Confidence on the phone
- Strong written communication skills for texts and follow\-up
- Ability to stay organized across multiple conversations
- Comfort using CRM systems and digital tools
- High attention to detail
- Ability to work independently
- Competitive hourly pay (based on experience)
- Paid training
- Growth and advancement opportunities
- Flexible work environment
- Flexible schedule
- Paid training
- Work from home
Who This Role Is For
This role is a strong fit for someone who:
Skills and Experience We Are Looking For
Strongly preferred:Experience in consultative sales, inside sales, membership sales, or other customer\-facing roles where success depended on building rapport, following up with leads, handling objections, and helping people move forward with a decision.
Relevant backgrounds may include gym membership sales, healthcare or wellness sales, patient intake with a conversion component, or similar roles.
Experience with GoHighLevel or similar CRM systems is a plus.
What Makes This Role Different
At Iowa Spine and Performance, you will receive ongoing sales training and coaching. You will develop real\-world skills in communication, objection handling, and conversion that will serve you long\-term.
You will also learn how sales, marketing, and patient experience work together inside a growing healthcare business.
We believe growth should be built into the role. For the right person, this position can grow into larger opportunities in sales, marketing, operations, and leadership as the company expands.
Compensation \& Benefits
Pay: $18\.00 \- $20\.00 per hour
Benefits:
Work Location: Remote