Requisition No: 873614
Agency: Florida Commission on Human Relations
Working Title: SENIOR CLERK \- 72002716
Pay Plan: Career Service
Position Number: 72002716
Salary: $34,760\.00
Posting Closing Date: 04/16/2026
Total Compensation Estimator Tool
Florida Commission on Human Relations
Customer Service Unit
Senior Clerk
Open Competitive
Career Service
Pending Vacancy
Our Organization and Mission:
The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle\-blower retaliation.
The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.
The Work You Will Do:
In this role, you will serve as the Commission’s first point of contact, providing professional and courteous customer service to visitors, callers, and stakeholders. This position is essential to daily operations and requires consistent, reliable attendance.
You will manage front desk responsibilities by answering and directing incoming calls, greeting and announcing visitors, and ensuring all hand\-delivered materials such as complaint forms and packages are properly logged, date\-stamped, and routed. Using the Commission’s case management system, you will identify the appropriate staff or department for accurate and timely distribution.
You will also monitor and manage the Commission’s main email inbox and voicemail system, ensuring all incoming communications are reviewed, documented, and promptly directed or responded to as appropriate. In addition, you will provide administrative and operational support to staff across the agency as needed, helping to maintain efficient workflow and responsive service.
The Difference You Will Make:
As the Commission’s first point of contact, you help advance our mission by ensuring individuals seeking assistance are met with professionalism, care, and timely support. Your work in managing communications and routing complaints accurately allows cases to be handled efficiently and directed to the right staff.
Through your attention to detail and responsiveness, you support the enforcement of Florida’s civil rights laws and help ensure accessible, equitable service for all.
How You Will Grow:
The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long\-term career advancement in public service.
Where You Will Work:
4075 Esplanade Way, Room 110, Tallahassee, FL 32399
This is not a remote position.
Pay:
$34,760\.00
Your Specific Responsibilities:
- Answers telephone, greets, and announces visitors.
- Logs, opens, and date stamps incoming hand delivered packages, complaint charge forms, etc. received at the front desk.
- Performs searches in the Commission’s Case Management System (ActionStep) to identify the correct location for hand delivered packages, complaint charge forms, etc. to be properly distributed to appropriate personnel
- Regularly checks the Commission’s main email account to retrieve all incoming emails, complaints, and other relevant material pertaining to the Commission. Date stamps and distributes emails to the appropriate persons/areas.
- Regularly checks/retrieves the Commission’s main voicemail messages and promptly returns the calls or forwards the messages to the proper persons.
- Provides assistance to staff as needed.
- Knowledge of office procedures and practices.
- Knowledge of the principles and techniques of effective communication.
- Knowledge of the methods of data collection.
- Ability to understand and apply applicable rules, regulations, policies, and procedures.
- Ability to deal with the public in a tactful and courteous manner.
- Ability to perform basic arithmetical calculations.
- Ability to prepare reports and correspondence.
- Ability to maintain strict confidentiality.
- Ability to work independently.
- Ability to utilize problem\-solving techniques.
- Ability to plan, organize, and coordinate work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- A high school diploma or its equivalent and two years of secretarial or clerical work experience.
- College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
- Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
Required Knowledge, Skills, and Abilities:
Qualifications:
Minimum:
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
General Information:
The elements of the selection process may include a skill assessment and/oral interview.
In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the candidate profile, or you may not be considered for the position. An attached resume is not a substitution for the information required on the candidate profile.
All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint\-based background investigation, which will include a check of the criminal history records of the FBI.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re\-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1\-866\-663\-4735\). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug\-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112\.0455, F.S., Drug\-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy \#4\) along with any other documentation as required by Rule 55A\-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.