Customer Billing Operations Analyst

WBS, a subsidiary of WEC Energy Group, is seeking a Customer Billing Operations Analyst in our Milwaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on\-site).

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4\.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well\-being are paramount. Join our team and experience first\-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

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The Business Analyst (Associate/Analyst/Senior) position is responsible for providing business analyst and technical support for the Customer Services Meter to Bill Team across multiple utilities and jurisdictions. This includes performing critical controls and activities related to the Open\-cIS Customer information System to ensure timely and accurate billing for customers including monthly billing rate entry/verification and Test Billing support. This role supports Meter\-to\-Bill operational processes, including billing accuracy, rate implementation, and system configuration within the Customer Information System. The position also applies business process and technical expertise to gather and business requirements, develop solutions, coordinate project\-related activities, and author and execute test cases for system releases. Responsibilities may vary based on experience level, with senior roles providing increased leadership in requirements development, testing coordination, project support and cross\-functional influence.

This is a job family posting (Associate Business Analyst, Business Analyst, Senior Business Analyst) where the experience will determine the level offered.

Job Responsibilities

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• Perform analysis on large amounts of complex data to provide the business with fact\-based insights.
• Provide an internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis.
• Support departmental reporting, metrics, budgets, dashboards, and analytics.
• Make recommendations and present alternatives to address business needs or resolve impediments.
• Perform system configuration and administration within the Customer Information System
• Develop functional, process, and system documentation.
• Monitor system and process performance and escalate issues as appropriate.
• Influence stakeholders and gather, define, and document complex business requirements and processes.
• Serve as subject matter expert on systems, process, and user/customer impact.
• Identify change management implications of business processes and system changes.
• Support billing accuracy by assisting with rate implementation, validation, and testing within the Customer Information System.
• Support project initiatives by gathering, defining, and coordinating business requirements, developing and maintaining project plans or tracking templates, coordinating testing activities, and supporting implementation and release tasks across business and technical teams.
• Support system releases by coordinating testing activities, validating results, and assisting with defect tracking and resolution.

Minimum Qualifications

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• Bachelor's Degree in Business Administration, Information System/Technology or related discipline (May 2026 grads eligible to apply)
• Strong analysis, decision making and problem solving skills
• Excellent interpersonal and communication skills (both written and verbal)
• Ability to work as part of a team and interact effectively with others
• Excellent organizational skills with the ability to balance multiple tasks under time constraints
• Experience working with project management methodology preferred
• Proficient in standard office software (MS Excel, Visio, Word)

Preferred Qualifications

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• 2\+ years’ experience with SQL Server.
• Experience with Power BI or similar data visualization and reporting tools.
• Experience working with large datasets and performing data analyses to support business decisions.
• Knowledge of utility billing processes and Meter\-to\-Bill operations.
• Strong analysis, decision\-making and problem\-solving skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work as part of a team and interact effectively internally or virtually with others.
• Excellent organizational skills with the ability to balance multiple tasks under time constraints.
• Experience working with Customer Information Systems or utility billing systems.
• Experience supporting project management activities, including gathering and documenting business requirements, developing project plans or tracking templates, coordinating testing activities, and supporting implementation and release efforts.
• Ability to work effectively in a complex and evolving operational environment.
• Proficient in standard office software (MS Excel, Word, and PowerPoint).

End Date: 04/23/2026

Pay Range Minimum: $68,436\.68

Pay Range Maximum: $135,761\.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F\-1 with OPT or CPT, H\-1, H\-2, L\-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements