Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description
HOW A NETWORK OPERATIONS CENTER SITE OPERATIONS MANAGER MAKES AN IMPACT
At GDIT a NOC Site Operations Manager provides operational leadership and oversight for the execution multiple on\-site IT operations teams across several Air Force bases in the Continental U.S. The NOC Site Operations Manager will remotely oversee the day\-to\-day IT operations at these bases and will coordinate and provide reach back support from the Network Operations Center team. This role is responsible for the managerial and technical oversight of IT operations activities including workforce direction, processes, and reporting. This role manages on site services and budget to support optimized performance to meet or exceed contractual SLAs.
HOW A NOC SITE OPERATIONS MANAGER WILL MAKE AN IMPACT
- Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians. Supervises each site lead.
- Oversee and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items
- Manage risks and resolve issues that affect change scope, schedule, and quality.
- Ensures coordination of Tier 2 and Tier 3 support with co\-located Network Integration team and engineers.
- Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.
- Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).
- Required Experience:
- Required Technical Skills:
- Security Clearance Level: DoD Secret Level Clearance required
- Required Certifications: CISM or DOD 8140 equivalent (CASP\+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)
- Required Skills and Abilities:
- Preferred Skills:
- 12\+ years management of increasing level of of base area network and/or NOC work
- ITIL V3/4 Foundation or higher
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting\-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- degree
WHAT YOU’LL NEED TO SUCCEED:
+ 12\+ years of increasing responsibilities working and leading remote operations centers
+ Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)
+ Thorough understanding of wireless networking and general IT functions
+ Excellent troubleshooting, problem\-solving and collaborative skills
+ Thorough knowledge of ITSM best practices and supporting systems
+ Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.
+ Experience with Cisco and Aruba network equipment.
+ Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
Location: Remote, \~20% Travel
GDIT IS YOUR PLACE:
\#BIM
Work Requirements
Years of Experience
10 \+ years of related experience may vary based on technical training, certification(s), or
Certification
Certified Information Security Manager (CISM) \| Information Systems Audit and Control Association (ISACA) \- Information Systems Audit and Control Association (ISACA)
Travel Required
10\-25%
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $116,813 \- $155,910\. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans