Carpet Police \& Home Services is seeking a highly organized and proactive Administrative Coordinator to oversee daily operations and schedules.
This role focuses on scheduling, dispatching, invoicing, and customer coordination, ensuring technicians are efficiently routed, jobs stay on schedule, and customers receive clear, professional communication. A strong emphasis is placed on delivering a high level of customer service and ensuring every interaction reflects a customer\-first approach. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a knack for multitasking.
This position begins with in\-office training to learn systems and service areas, then transitions to a fully remote role upon successful completion of training.
Responsibilities
- Oversee phone systems and maintain professional phone etiquette when interacting with clients and staff.
- Maintain standard processes for dispatching, billing, and customer communication.
- Communicate effectively with team members and external partners to facilitate smooth operations, schedule and dispatch technicians for service calls and projects.
- Perform clerical duties such as filing, data entry, and managing correspondence to maintain organized records.
- Confirm appointments and provide customers with accurate arrival windows.
- Assist with estimates, proposals, and job follow\-ups.
- Utilize GPS\-based routing software to optimize routes and reduce drive time.
- Monitor job progress and adjust schedules as needed throughout the day.
- QuickBooks experience required
- ADP Payroll experience preferred
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Proven experience in office management or a related field is preferred.
- Strong schedule management and organizational skills with the ability to prioritize tasks effectively.
- Proficiency in using phone systems with excellent phone etiquette.
- Demonstrated ability to supervise teams and communicate clearly across all levels of the organization.
- Familiarity with human resources processes is a plus.
- Strong clerical skills with attention to detail and accuracy.
- Detail\-oriented with strong problem\-solving skills.
- Flexible schedule
- Paid time off
Qualifications
Join a team where your work truly matters! As our Administrative Coordinator, you will be at the center of operations where you will play a critical role. You will help drive efficiency, support our technicians in the field, and ensure every customer has a smooth, professional experience from start to finish. Your contributions will be valued as we work together towards achieving our goals.
Pay: $19\.00 \- $22\.00 per hour
Benefits:
Work Location: Hybrid remote in Tucson, AZ 85741