Patient Service Coordinator

Special Note:

\Please note that we are currently located at 5409 Calloway Drive, Suite 502A, Bakersfield, CA 93312; we will be in our new location 4300 Stine Road, Suite 401, Bakersfield, CA 93309 by July of 2026\

EXPECTATIONS OF WORK HOURS: Full Time; Mon\-Fri (9am\-6pm)

JOB OVERVIEW: The Patient Service Coordinator will be responsible for tracking monthly prescription refills and coordinating with patients to confirm orders. Reporting to the Director of Operations and Assistant Director, completes various customer service and administrative organization tasks such as preparing or processing invoices, answering phones, managing digital document files, and requesting orders from the patient's primary care provider.

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to occasionally stand, walk, bend, reach, and lift up to 15 pounds.
• Ability to communicate effectively using telephone, written correspondence, and face\-to\-face interactions.
• May be required to assist in organizing or retrieving supply items, requiring light physical movement.
• Must be able to maintain focus in a fast\-paced, sometimes noisy environment.
• Occasional local travel or movement within office premises may be required.

DUTIES AND RESPONSIBILITIES

• Comply with all applicable Company policies and procedures
• Develop and maintain working knowledge of current HME products and services offered by the Branch and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
• Understand and comply with all governmental, regulatory and company billing and compliance regulations/policies including but not limited to Medicare and Medicaid programs
• Communicating with patients to confirm recurring order refills prior to delivery
• Works independently to meet deadlines in accordance with established guidelines and procedures.
• Completing assigned tasks within departmental and regulatory standards.
• Understands departmental, CMS, and health plan requirements related to authorizations, including the ability to read and interpret authorizations and apply them appropriately to patients, as well as staying aware of notification and determination timelines within regulatory requirements.
• Maintain filing and documenting into departmental systems in a timely manner.
• Compliance with HIPAA regulations and maintain patient confidentiality.
• Coordinates all patient information and processes paperwork as needed.
• Contacting patient providers to collect contact information, sending and receiving faxes as needed.
• Maintain and update records and detailed documentation of client interactions, concerns, or questions.
• Ensures that patient accounts record systems are maintained in compliance with state, federal, and HQAA regulations
• Coordinating delivery information with the care team and communicating delivery details with patients.
• Creating new orders for patient refills, ensuring orders reflect the most accurate and up\-to\-date information.
• Collects and records client information to include type of referral, type of insurance, and patient demographics, and make changes if needed.
• Receive, review, and process orders for medical supplies while ensuring orders are in line with insurance qualifications and supplier standards.
• Verify patient files contain all pertinent information and orders and/or authorization is current.
• Provides assistance and support in problem solving, project planning and management, and development and execution of stated goals and objectives.
• Answering and processing incoming customer calls regarding products, services, billing, and general client questions.
• Verify medical insurance coverage and benefits for patients.
• Establishes and maintains positive working relationships with patients, family members, payers, and referral sources.
• Responsible for processing patient discharges based on verbal confirmation that supplies are no longer needed and for accurately and promptly documenting and scanning any related records or communications.
• Performs miscellaneous job\-related duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• Bilingual, Spanish preferred
• Ability to multitask, organize, and prioritize work.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Effective verbal and written communication skills.
• Demonstrated ability to maintain confidentiality.
• Experience providing administrative support
• Excellent follow\-up, phone, and communication skills
• Very strong accuracy and attention to detail
• Must be able to be self\-sufficient and work with minimal supervision

REQUIRED LICENSE/CERTIFICATION**

NONE

Pay: $16\.90 \- $17\.90 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Family leave
• Health insurance
• On\-the\-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Volunteer time off

Experience:

• Data entry: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Bakersfield, CA 93309 (Required)

Work Location: In person