Front Desk Staff

Position Overview:

We are seeking a polished, personable, and highly organized Front Desk Associate to serve as the face of our med spa. This role goes beyond traditional reception duties—this individual will act as the host of the entire spa experience, ensuring every client feels welcomed, cared for, and valued from the moment they walk through our doors.

Key Responsibilities:

Client Experience \& Hospitality

• Greet every client warmly and create a luxury, welcoming environment
• Act as the “host” of the spa—anticipating client needs and ensuring comfort throughout their visit
• Offer beverages (coffee, water, etc.) and maintain a clean, inviting reception area
• Ensure a seamless, elevated experience from check\-in to check\-out

Communication \& Scheduling

• Answer phones promptly and professionally
• Schedule, confirm, and manage appointments with accuracy and attention to detail
• Respond to client inquiries via phone, email, and text in a timely manner
• Maintain strong communication with providers and team members to ensure smooth daily operations

Administrative \& Computer Work

• Manage daily schedules and client records within booking software
• Check and respond to emails consistently throughout the day
• Process payments and handle transactions accurately
• Maintain client confidentiality and adhere to HIPAA standards

Spa Operations Support

• Prepare treatment rooms for upcoming clients (room turnover)
• Ensure cleanliness and organization of all front desk and common areas
• Restock supplies (beverages, retail, office materials, etc.)
• Support team with day\-to\-day operational needs

Qualifications:

• Previous front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Comfortable with computers, scheduling systems, and multitasking
• Ability to remain calm and professional in a fast\-paced environment
• A polished, friendly, and service\-oriented demeanor

What We’re Looking For:

• Someone who naturally creates connection and makes others feel at ease
• A team player who takes initiative and anticipates needs
• A detail\-oriented individual who takes pride in maintaining a beautiful space
• A true “host” mindset—someone who treats every client like a guest in their home

Why Join Us:

• Work in a modern, elevated med spa environment
• Be part of a team focused on excellence and client experience
• Opportunities for growth within the company

Job Type: Part\-time

Pay: $18\.00 \- $22\.00 per hour

Work Location: In person