Customer Service Representative (Experinced)

Job Summary

Erdye’s Pest Control LLC is seeking an experienced Office Coordinator / Customer Service Representative to play a key role in our daily operations. This position is ideal for someone who is highly organized, confident managing schedules, and committed to delivering exceptional customer service with strong attention to detail.

If you take pride in accuracy, efficiency, and creating a great customer experience, we want to hear from you.

Responsibilities

• Professionally answer high\-volume incoming calls and provide excellent customer service
• Schedule and coordinate service appointments for technicians with efficiency and accuracy
• Optimize daily routes and adjust schedules as needed in real\-time
• Maintain precise customer records and service notes
• Resolve customer concerns with professionalism and problem\-solving skills
• Communicate clearly with both customers and field technicians
• Support general office operations and administrative tasks

Qualifications

* 2\+ years of experience in customer service, office administration, or dispatching

• Strong multitasking and time management skills in a fast\-paced environment
• Exceptional attention to detail and organizational skills
• Confident communicator with a professional phone presence
• Experience with scheduling or dispatching software preferred
• Reliable, proactive, and solution\-oriented

Preferred Experience (Stand\-Out Candidates Will Have)

• Dispatching or route scheduling experience
• Experience in a service\-based business (HVAC, plumbing, pest control, etc.)
• Ability to handle high call volumes while maintaining accuracy
• Strong problem\-solving and decision\-making skills

Skills (Indeed Keywords)

• Customer Service
• Dispatching / Scheduling
• Administrative Support
• Data Entry
• Multitasking
• Attention to Detail
• Communication Skills

Benefits

• Competitive hourly pay
• Stable, year\-round position
• Supportive and team\-oriented work environment
• Opportunities for advancement and increased responsibility

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM

Work Location

• In\-person

How to Apply

Apply directly through Indeed with your resume or www.erdyes.com/jobs/.

Pay: $19\.00 \- $24\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Work from home

Application Question(s):

• Do you have experience scheduling or dispatching appointments/routes?

None, 1\-2years, 3\-5years, 5\+years

• How comfortable are you handling a high volume of incoming phone calls?

Very comfortable, Somewhat comfortable, Not comfortable

• Which best describes your attention to detail?

\- I consistently catch and correct small errors

\- I am generally accurate but occasionally miss details

\- I prefer big picture work over detailed tasks

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Green Bay, WI 54303