Manager, People Operations

Who We Are:

Nationwide Marketing Group is the largest buying, marketing, and business support organization for independent retailers in the U.S. Our mission is to help independent retailers thrive on their own terms by providing innovative solutions, unparalleled resources, and a community of like\-minded professionals. With a focus on digital transformation, we empower our members to embrace change and achieve lasting success in an ever\-evolving marketplace.

We take pride in giving back to the communities where we live and work, partnering with impactful organizations like Smile Together, Take My Hand Uganda, the Tisch Brain Tumor Center at Duke, and No Child Hungry. Additionally, we actively encourage our team members to volunteer or donate to causes they care about, fostering a culture of compassion and engagement.

As a team, we believe in building a diverse, representative, and inclusive workplace where everyone feels valued and supported. Our values of collaboration, trust, and leadership drive everything we do, ensuring we remain committed to our members and their success.

To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn

Why You Want to Work Here:

At Nationwide Marketing Group, our strength comes from our people and the communities we serve. We’re committed to building teams where everyone feels valued, included, and supported to do their best work. We know that different voices and perspectives don’t just make us stronger—they help us serve our Members better.

Our culture goes beyond this commitment. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. Here, you’ll be part of a team that celebrates wins together, faces challenges directly, and invests in both professional and personal growth.

NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you require a reasonable accommodation during the hiring process, please contact us at hradmin@nationwidegroup.org.

What We'll Do For You:

• Competitive base pay and performance bonus, dependent on role.
• Medical, Dental, Vision with low\-cost Employee Only coverage options
• Employer Paid Basic Life/AD\&D
• Employer Paid Short\-Term and Long\-Term Disability
• MetLife supplemental insurance benefit options
• Matching 401K with 100% vesting
• Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
• Business casual work environment
• Rewards \& recognition platform \- earn points \& redeem for merch!
• Discounts Program on Electronics, Cells Phones, Health \& Wellness, Travel, Entertainment, Home \& Auto, Pet Insurance and more!

Job Responsibilities:

Payroll \& Benefits Administration

• Manages end\-to\-end payroll processing, ensuring employees are paid accurately, on time, and in compliance with applicable federal, state, and local regulations
• Oversees payroll\-related data integrity, reconciliations, and coordination with Finance to support tax filings, reporting, and audit readiness
• Administers employee benefits programs, including health insurance, retirement plans, wellness initiatives, and open enrollment activities
• Serves as the primary point of contact for employee benefits inquiries and maintains strong relationships with brokers, carriers, and benefits vendors
• Monitors benefits administration processes and recommends enhancements that improve employee experience, efficiency, and compliance

Talent Acquisition \& Onboarding

• Leads full\-cycle recruiting efforts, including job posting, sourcing, screening, interview coordination, and offer management
• Partners with hiring managers to understand talent needs, align on role requirements, and execute effective sourcing and selection strategies
• Supports the organization’s evolving talent needs by helping attract and onboard high\-impact talent across business, technology, and operational functions
• Maintains and executes a comprehensive onboarding experience that ensures new hires are set up for success from day one
• Coordinates orientation logistics, systems access, documentation, and first\-week employee experience to create a seamless and engaging onboarding process

People Operations \& Employee Experience

• Maintains accurate and confidential employee records across HRIS and related systems
• Responds to employee inquiries related to payroll, benefits, onboarding, and People Operations with professionalism, discretion, and a high level of service
• Supports the delivery of a digital\-first, remote\-enabled employee experience that is intuitive, consistent, and scalable across locations and teams
• Helps ensure People processes reinforce a culture rooted in trust, leadership, collaboration, and accountability
• Contributes to the design of employee experiences that are efficient, transparent, and aligned with organizational values and growth objectives

Compliance, Reporting \& Process Improvement

• Ensures compliance with employment laws and regulations related to payroll, benefits, recruiting, and onboarding practices
• Generates and maintains reports related to payroll, benefits utilization, recruiting activity, onboarding metrics, and People Operations performance
• Supports internal audits, documentation requirements, and process controls to ensure operational accuracy and risk mitigation
• Identifies opportunities to improve workflows, reduce administrative friction, and increase consistency across People Operations processes
• Evaluates and recommends tools, systems, and vendor solutions that support scalability, automation, and operational excellence

HR Strategy \& Organizational Enablement

• Supports the implementation of scalable, enterprise\-wide talent systems that improve consistency and effectiveness across hiring, onboarding, and employee support
• Contributes to the modernization of People Operations by helping integrate digital tools, automation, and process improvements that create capacity for more strategic work
• Partners with HR leadership to strengthen foundational People systems that enable organizational growth, change readiness, and business transformation
• Supports initiatives that reinforce leadership development, culture, employee experience, and organizational effectiveness
• Performs other duties and special projects as assigned in support of the People team and broader business priorities

Job Competencies:

* People Operations Execution: Manages critical HR processes with accuracy, consistency, and a strong commitment to operational excellence

* Employee Service \& Support: Delivers responsive, professional, and people\-centered support across the employee lifecycle

* Payroll \& Benefits Administration: Demonstrates strong working knowledge of payroll processes, benefits programs, and compliance requirements

* Talent Acquisition \& Onboarding: Supports efficient hiring and onboarding practices that improve candidate and employee experience

* Organization \& Multitasking: Effectively manages multiple priorities, deadlines, and operational responsibilities in a fast\-paced environment

* Attention to Detail \& Confidentiality: Maintains a high level of accuracy, discretion, and professionalism when handling sensitive employee information

* Process Improvement \& Systems Thinking: Identifies opportunities to streamline workflows, improve consistency, and enhance the employee experience through better systems and processes

* Collaboration \& Cross\-Functional Partnership: Builds strong working relationships across departments and partners effectively with internal stakeholders and external vendors

* Adaptability \& Change Support: Thrives in a dynamic environment and supports evolving People practices that align with organizational transformation

Basic Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
• Minimum five (5\) years of progressive experience in Human Resources, People Operations, or a related HR generalist/operations role
• Has direct experience managing payroll, benefits administration, recruiting coordination, full\-cycle recruiting, and employee onboarding
• Possesses working knowledge of federal, state, and local employment regulations related to payroll, benefits, and hiring practices
• Demonstrates strong organizational and project management skills, with the ability to manage multiple concurrent priorities with accuracy and follow\-through
• Exhibits strong interpersonal and communication skills, with the ability to interact effectively across all levels of the organization
• Has experience working with HRIS platforms, payroll systems, applicant tracking systems, and benefits administration tools
• Demonstrates sound judgment, discretion, and the ability to maintain confidentiality with sensitive employee and organizational information
• Brings a service\-oriented mindset and a proactive, solutions\-focused approach to People Operations

Preferred Qualifications:

• Experience supporting multi\-state payroll and benefits administration
• Familiarity with HR process automation, digital workflow tools, and systems implementation or optimization
• Experience working in a fast\-paced, growth\-oriented, or transformation\-focused organization
• Exposure to organizational development, talent planning, or employee experience initiatives
• Familiarity with data reporting, dashboarding, or analytics tools used to support HR decision\-making
• Experience supporting distributed or remote\-enabled workforces

Work Environment:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.