Customer Service Representative (Home Services Scheduling)

Customer Service Representative (Home Services Scheduling)

$20\.00 – $23\.00 per hour \| Full\-Time \| In\-Office \| Monday–Friday (8:30am–5:00pm)

Fortified Pest Management is a growing residential service company serving homeowners throughout the Las Vegas Valley.

This role is best suited for individuals with experience in home service industries such as Pest Control, HVAC, plumbing, or similar field\-service environments. Candidates from other high\-volume, phone\-based service roles will also be considered.

This is a structured, process\-driven position focused on handling customer communication, scheduling intake, and supporting daily office operations within an established system.

This role is not a dispatcher or operations management position. Routing and schedule optimization are handled separately through internal systems.

What This Role Involves

• Answering incoming customer calls in a professional and efficient manner
• Capturing service requests, customer needs, and scheduling constraints accurately
• Entering and maintaining accurate customer information in CRM systems
• Coordinating with technicians on day\-to\-day service updates and issues
• Processing service changes, reschedules, and internal requests
• Supporting office operations through documentation and administrative tasks
• Ensuring consistency and accuracy across all assigned responsibilities

What This Role Does NOT Involve

• Routing or optimizing technician schedules
• Managing dispatch strategy or route design
• Creating or changing operational systems

Required Qualifications

• Minimum 2 years of experience in a
service\-based office environment (HVAC, plumbing, pest control, medical, or similar)
• Experience handling
phones consistently throughout the workday
• Strong computer proficiency and ability to navigate multiple systems
• Ability to follow structured processes and maintain consistency in daily tasks
• Professional communication skills with customers and team members
• Reliable attendance and punctuality
• Ability to pass background and drug screening

Who Succeeds in This Role

• Individuals who prefer structured work environments with clear procedures
• People who follow processes consistently without needing to “figure it out” their own way
• Those who stay organized and accurate while handling multiple requests
• Professionals who remain calm and composed when dealing with customers
• Team members who value consistency, accountability, and reliability

Who This Role Is NOT For

• Those seeking remote or hybrid work
• Individuals who prefer constantly changing environments or unstructured roles
• Candidates looking for a management or operations leadership position
• Applicants who struggle with attendance, follow\-through, or phone\-based work

Compensation \& Benefits

• $20\.00 – $23\.00 per hour (based on experience)
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Employee discount

Application Instructions (Important)

To be considered, you must complete all screening questions thoroughly.

Incomplete applications or low\-effort responses will not be considered.

Candidates selected to move forward will be required to complete a brief assessment within 24 hours.

Pay: $20\.00 \- $23\.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On\-the\-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Describe your experience working in a structured, process\-driven role. What procedures or systems did you follow daily?
• This role requires handling multiple calls and requests while maintaining accuracy. What steps do you take to ensure nothing is missed when things get busy?
• When a customer calls upset that a technician is running late, how would you handle the situation from start to finish?
• Have you worked in a service\-based company (Pest Control, HVAC, plumbing, medical, or similar)? If yes, describe your role and responsibilities.
• What would your most recent supervisor say about your reliability, attendance, and follow\-through?
• This is a full\-time, in\-office position (Monday–Friday, 8:30am–5:00pm). Can you reliably commit to this schedule long term?
• If selected, are you willing to complete a brief assessment within 24 hours?

Work Location: In person