Administrative Assistant - Front Desk (Ravenswood)

A little about us… Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low\-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

About The Role

Provides excellent customer services to clients, potential clients and staff as well as administrative support to agency staff and customers.

What You'll Be Doing

• Greets walk\-in clients, gives appropriate materials and provides accurate information.
• Answers incoming calls, provides accurate information and directs call as needed.
• Responds to emails from web page, clients, potential clients and outside agencies.
• Works as a team to maintain main lobby and common work areas
• Sets up, maintains, produces reports and provides accurate information on program waiting list.
• Works as a team with all admin services team to complete work orders; clerical, mailing, checking
• shared voicemail, and placing orders for forms, business cards and office supplies.
• Responsible for setting up and maintaining accurate mailing lists and other databases for agency use.
• Works as a team with all admin services team to process incoming and outgoing agency mail.
• Operates and maintains office equipment in a safe manner, orders supplies and calls for service as
• needed.
• Works as a member of the agency team, promoting the mission and core values of the organization.
• Maintains confidentiality of children, families and staff.
• Provides excellent customer service to all staff, clients, and contacts of agency.
• Identify prospective families both private pay and subsidy eligible and schedule enrollment
• appointments per request.
• Works with members of the Management Team on projects as requested.
• Open and distribute incoming mail and correspondence.
• Compose routine correspondence.
• Attends meeting as directed by supervisor take, transcribe and distribute minutes and agendas.
• Anticipate situations, problems, and issues that will arise, either handling them personally or referring
• them to appropriate staff member for resolution.
• Monthly support to Executive Administrative Assistant for Board/Committee Meetings as needed.
• Participates in activities that further own professional growth.
• All other duties as assigned by supervisor.

Specialized Competencies

• Interpersonal Savvy \- Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high\-tension situations comfortably.
• Comfort Around Higher Management \- Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.

Preferred qualifications

• Minimum of AA degree or equivalent two years clerical office support
• Previous experience in data entry
• Able to proof read and spell accurately
• Able to organize and maintains records
• Proficient in Microsoft Office, specifically Word, Excel, Internet and Power Point
• Ability to work effectively and efficiently use a positive approach with a diversity of people
• Able to maintain confidentiality
• Able to be flexible to work schedule and work locations as needed
• Bilingual in English and Spanish

Additional Requirements

• Must pass a health screening and TB test
• Must pass background fingerprint clearance
• Valid Driver License
• Must be 18 years or older
• The ability to lift up to 30lbs may be needed during some job duties
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Perks

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry\-leading benefits package
• Opportunities to connect with and learn from colleagues and partners around the world

Drug\-Free Workplace

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Kidango makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non\-discrimination applies to all aspects of application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO

A diverse and inclusive workplace where we learn from each other is an integral part of Kidango's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!