Clinical Supervisor – Family Medicine

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.Mercy Health

*Intro paragraph*

As a faith\-based and patient\-focused organization, Mercy Health exists to enhance the health and well\-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Clinical Supervisor – Family Medicine

Job Summary:

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day\-to\-day operations of the practice. The Clinical Supervisor models and develops patient\-focused culture with an emphasis on patient safety and satisfaction, maintains positive and collaborative relationships within the clinical environment, and fulfills responsibilities and expectations by coaching, developing, and empowering clinical staff. Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations as well as a collaborative team environment.

Essential Functions:

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs.
• Orders and ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements.
• Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider
• Performs procedures and tests within state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits (e.g., setting up the visit through appropriate platform, pre\-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting, obtaining chief complaint, conducting health maintenance checks and reviewing the medications, following up orders/appointments following visit, and collecting co\-pays).

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job\-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High School/GED (required)
• Completion of an accredited Medical Assistant post\-secondary education program (preferred in all states except South Carolina)

In South Carolina (completion of one of the below is required)

• An accredited Medical assistant post\-secondary education program
• A Career and technical education health sciences program approved by the South Carolina Department of Education
• A medical assisting program provided by a branch of the United States military
• A Medical assisting United States Department of Labor approved Registered Apprenticeship program
• A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam

Required Licensing \& Certifications:

Active state Licensed Practical Nurse (with medication and IV privilege) (LPN), or

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA); American Association of Medical Assisting
• Registered Medical Assistant (RMA); American Medical Technologists
• Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA)
• Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) (not accepted in the state of South Carolina)
• Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals (not accepted in the state of South Carolina)
• If incumbent is unable to obtain MA certification, an Assessment\-Based Recognition in Order Entry (ABR\-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)

Experience:

• Completion of externship or clinical lab training (preferred)
• 1 year of recent Medical Assisting experience (preferred)

Skills \& Abilities:

• Direct, supervise, and evaluate work activities of practice.
• Direct and conduct recruitment, hiring, and training activities to meet personnel needs.
• Develop and implement organizational policies and procedures for the practice.
• Conduct and administer practice clinical operations, including accounting, planning budgets, authorizing clinical payments and expenses, and coordinating clinical financial reporting.
• Plan, implement, and administer programs and services in practice, including personnel administration, training, and coordination of medical, nursing, and practice staff.
• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Maintain communication between practice, clinic, and operational teams.
• Strong oral and written communication skills.
• Ability to multitask
• Handle difficult conversations with employees and/or providers
• Prioritization
• General knowledge of non\-clinical and clinical areas
• Ability to collaboratively work with patients, families, and teams within a high\-volume environment.
• Medical terminology
• Ability to use standard office equipment (i.e., computer, copier, phone, fax machine)

raining:

None

As a Mercy Health associate, you're part of a Mission that matters. We support your well\-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short\- and long\-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com