Loan Officer Assistant

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

n/a \- In Office Only

Office Location (if not fully remote):

7001 Heritage Village Plaza Suites 250, Gainesville, Virginia 20155

Job Description

We are seeking a detail\-oriented and proactive Loan Officer Assistant to join our team. In this pivotal role, you will act as the right hand to one or more high\-producing Loan Officers, ensuring that every loan file is meticulously prepared and moves seamlessly toward a timely closing. You will balance technical mortgage tasks—like navigating AUS portals—with high\-level administrative support and marketing coordination to help our team grow.

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Key Responsibilities:

• Pipeline Management: Support the end\-to\-end loan process by ensuring files are complete, documentation is accurate, and all loans stay on track to meet scheduled closing dates.
• Customer \& Partner Relations: Act as a primary point of contact for borrowers, real estate agents, and title companies, providing consistent updates on loan progress and answering general procedural questions.
• Pre\-Qualification Support: Utilize information gathered by the MLO to run preliminary eligibility checks through various Automated Underwriting Systems (AUS).
• Document Coordination: Assist in preparing preliminary loan packages by identifying and collecting missing documentation directly from customers.
• Vendor Management: Interface with appraisers to secure official appraisals and coordinate/schedule final loan closings.
• Marketing \& Database Growth: Maintain and update customer databases and assist in executing marketing campaigns across email, mail, and digital platforms.
• Administrative Excellence: Manage the daily "heavy lifting" of the office, including managing correspondence, phone calls, and data entry to keep the Loan Officer focused on production.

Qualifications:

• Experience: 1\+ years of professional experience, specifically within the mortgage industry.
• Technical Knowledge: Solid understanding of conventional and government loan requirements (FHA/VA/USDA).
• Compliance: Familiarity with state and federal real estate lending regulations.
• Software Proficiency: Hands\-on experience with mortgage loan processing software (e.g., Encompass) and a high comfort level with digital workflows.
• Communication: Exceptional verbal and written communication skills with a focus on providing a "white\-glove" experience to borrowers.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the *Fairway Careers Hub

• in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com . We can answer any questions and keep you updated on future opportunities.

View our E\-Verify and Right to Work notices HERE .

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.