- Manage patient intake by collecting accurate medical histories, insurance information, and reason for visit using EMR systems such as Epic, Meditech, or eClinicalWorks
- Verify insurance coverage and perform insurance authorization and verification processes, including Medicare and HIPAA compliance
- Schedule appointments efficiently utilizing medical scheduling software like Athenahealth or Dentrix, ensuring optimal clinic flow
- Review and update patient records meticulously, ensuring all documentation aligns with HIPAA regulations and medical coding standards including CPT, ICD\-9, and ICD\-10
- Communicate clearly with patients via phone and in person, demonstrating excellent phone etiquette and customer service skills at the front desk or reception area
- Collaborate with clinical staff to prepare care plans and ensure all necessary documentation is complete for provider review
- Maintain accurate filing of medical records, manage multi\-line phone systems, and perform clerical tasks such as data entry, typing, and filing to support smooth office operations
- Proven experience in a medical office environment or clinic setting with strong knowledge of medical terminology and health information management
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix; experience with Eaglesoft is a plus
- Knowledge of medical billing procedures including insurance verification, CPT coding, ICD coding (ICD\-9/ICD\-10\), and Medicare guidelines
- Ability to review documentation thoroughly to ensure accuracy and completeness in compliance with HIPAA standards
- Excellent computer skills including proficiency in Microsoft Office applications and 10\-key typing skills
- Strong organizational skills with attention to detail in documentation review and office management tasks
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Previous experience working in dental clinics or hospital settings is advantageous
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off