Information Systems Technician

Description:

The Information Systems Technician assists with hardware set\-up and troubleshooting including computers, printers, servers, and peripheral equipment. Also provides CPSI system support for staff and physicians. Provides training on hardware, software, and CPSI to staff and physicians. This position assists in the setup and troubleshooting of the hospital’s networks. The work schedule is normally Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Check servers daily.
• Review Daily Backup Log and any report error promptly.
• Change and maintain back\-up tapes per policy.
• Installs and supports various personal computer equipment and software.
• Also provides user support.
• Maintain confidentiality of all patients, hospital, and physical related information
• Is knowledgeable of general hospital and department specific policies and procedures.
• Obtain PC software and train hospital staff in its use.
• Provide support and problem\-solving to all system users within appropriate response time.
• Operate and service designated data processing equipment.
• Provide a point of contact with computer software and hardware vendors.
• Actively communicates with software vendors to ensure customer needs are met.
• Install and configure appropriate network and PC equipment and software to ensure it functions according to specifications to ensure security and usability, train hospital staff, and provide ongoing user support.
• Develop and maintain local networks in ways that optimize performance and maintain security.
• Perform troubleshooting to diagnose and resolve problems for all system users within the appropriate response time.
• Maintain records/logs of repairs/fixes and maintenance schedule.
• Provide support for local and remote staff working within a virtual desktop environment or on physical devices.
• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Schedule and perform maintenance and upgrades on a variety of client applications, hardware/software systems, network infrastructure equipment, and/or telecommunications software with minimal deterrence to others from completing their work.
• Work with outside technical professionals to support maintenance of equipment and software to ensure customer needs are met.
• Security: Ensure the confidentiality, integrity, and availability of the hospitals information systems through the monitoring of data backup, anti\-virus updates, security updates, secondary power systems redundant and perimeter defense
• Systems.
• Perform network administration tasks as assigned. This may include the maintenance of user accounts, access rights, mailboxes, security, and other shared resources.
• Other duties may be assigned and are subject to change with or without prior notice.

ADDITIONAL DUTIES

• Completes assigned daily duties.
• Accepts reassignment to other units if necessary.
• Follows expected work practices.
• Displays thoroughness and accuracy of work.
• Works in a safe manner, including reporting unsafe equipment or environment.
• Well organized, accepts assignments willingly and accomplishes them quickly.
• Anticipates problems and suggests solutions.
• Helps with not specifically assigned duties.
• Works steadily and always keeps busy.
• Ability to work well with a diverse work team.
• Ability to work under pressure with time constraints.
• Ability to concentrate.
• Ability to work independently with minimal supervision.
• Good mental health and emotional maturity
• Maintain appearance appropriate for job duties.

(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)

SUPERVISORY RESPONSIBILITIES

None

Requirements:

EDUCATION AND/OR EXPERIENCE

• Minimum 2 years computer experience with proficiency in multiple computer applications, including Microsoft Office applications preferably in a healthcare setting.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, calculator, with average typing skills.
• Detailed knowledge of personal computer and/or mainframe computer hardware and software and general knowledge of programming required.
• Graduate of accredited school with a B.A. or B.S with emphasis Computer Science, or related field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

• Prolonged, extensive, or considerable sitting, standing, and walking.
• Required to climb, balance, stoop, and kneel.
• Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

• Works in a well\-lit, climate controlled, office setting
• Eyestrain and other conditions from use of computer monitor may occur.
• May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials.
• The noise level in the work environment is quiet to moderate.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

BENEFITS

Please use the link below to visit our website for a list of benefits offered.

https://www.hillsborohealth.org/careers