Customer Service Representative

Position Summary

We are seeking a compassionate and detail\-oriented Customer Service Representative to assist patients and customers in selecting and obtaining home medical equipment and supplies. This role plays a vital part in ensuring customers receive the right products, understand their use, and have a smooth experience from inquiry to billing.

Key Responsibilities

• Assist walk\-in and phone customers in selecting appropriate medical equipment and supplies based on their needs
• Ensure proper fitting, and provide instruction on safe use and maintenance of equipment
• Obtain and verify referral information via phone and fax for home medical equipment orders
• Contact physicians as needed to clarify prescriptions and equipment orders
• Refer clinical questions or concerns to appropriate healthcare professionals
• Manage inventory by ordering, stocking, and assembling products as needed

Qualifications

Education \& Experience:

• High school diploma or equivalent required
• 2 years of experience in customer service or customer relations in a medical setting preferred
• Experience in healthcare or home medical equipment preferred
• Experience with health insurance claims processing strongly preferred

Skills \& Abilities:

• Strong verbal and written communication skills
• Ability to exercise sound judgment and problem\-solving skills
• Comfortable using computers and data systems
• Knowledge of payer guidelines (Medicare, Medicaid, Managed Care) is a plus

This position requires in\-person customer interaction and administrative responsibilities in a retail setting. This position is Monday\-Friday, 8:00 am to 5:00 pm in Augusta.

Why Join Us?

• Meaningful work supporting patient care and well\-being
• Collaborative team environment
• Opportunities to grow within the healthcare field