Client Manager – Claims Management Platform (Claims360)

We’re looking for someone who can own client relationships end\-to\-end for our claims management platform.

This is not a “check\-in and follow\-up” role.

This is a high\-accountability position responsible for client success, retention, and expansion.

You’ll work directly with insurance carriers, TPAs, and claims organizations—helping them get real value from our platform while driving product feedback back into the business.

What You’ll Own

• Serve as the
primary point of accountability for a portfolio of clients
• Drive
client adoption and usage of our claims management system
• Lead
regular client reviews (performance, roadmap, issues, opportunities)
• Identify and execute on
upsell and expansion opportunities
• Partner with implementation, product, and support teams to
solve client problems quickly
• Translate client needs into
clear, actionable product feedback
• Ensure clients are
operationally successful, not just “satisfied”

What Success Looks Like (First 6 Months)

• Clients are
engaged, responsive, and using the system effectively
• You can confidently run
client calls without escalation
• You’ve identified
at least 1–2 expansion opportunities per key account
• Product team is receiving
clear, structured feedback from your clients
• You are viewed by clients as a
trusted operator, not just a vendor contact

What We’re Looking For

Required:

• 3–8\+ years in one of the following:
• Claims operations (carrier or TPA)
• Insurance systems (claims or policy admin)
• B2B SaaS customer success / account management (mid\-market or enterprise)
• Proven ability to
manage and grow client relationships
• Strong communication with both
operational users and executives
• Ability to
take ownership and drive outcomes without constant direction

Preferred:

• Experience with claims systems or insurtech platforms
• Background working with
adjusters, claims managers, or insurance ops teams
• Exposure to
software implementations or system rollouts

What This Role Is NOT

• Not a passive account manager role
• Not a support ticket coordinator
• Not a “relationship\-only” position

You are expected to drive results, push clients forward, and hold them accountable when needed.

Pay: From $50,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Lake Mary, FL 32746