Coordinator-Mainstream Program

CDLI Overview

Community Development Long Island (CDLI) is the only full\-service collection of community development entities that change Long Islanders lives for success in home creation and financial growth. CDLI supports these achievements on the individual and community level by offering innovative solutions and resources to achieve personal and community economic growth.

Position Summary

The Mainstream Coordinator is part of CDLI’s Rental Assistance team, supporting the administration of Housing Choice, Mainstream, and VASH vouchers in partnership with New York State Homes and Community Renewal and the U.S. Department of Housing and Urban Development. This role contributes to CDLI’s mission of helping individuals, families, seniors, people with disabilities, and Veterans secure and maintain affordable housing across Suffolk County.

Responsibilities:

• Provide high\-quality customer service to applicants, participants, landlords, and stakeholders
• Conduct eligibility interviews, determine program qualification, and issue vouchers to eligible applicants
• Manage all aspects of the Mainstream program, including lease\-up, rent reasonableness, inspections, and participant onboarding
• Maintain accurate and timely data entry, reporting, and monthly subsidy processing
• Administer annual recertifications, monitor compliance, and manage an assigned caseload
• Coordinate with internal departments and external partners to ensure timely rent payments and program operations
• Respond to participant and landlord inquiries, resolve issues, and conduct conferences as needed
• Process unit transfers, terminations, and represent cases at informal hearings in accordance with regulations
• Build and maintain relationships with landlords, property managers, and social service partners
• Support program utilization goals through outreach, communication, and ongoing participant engagement
• Ensure participants remain informed and supported to maintain stable housing

Requirements:

• Commitment to CDLI’s mission and the diverse populations it serves
• Bachelor’s degree in human services, clinical care, or a related field (or equivalent combination of education and experience)
• 3\+ years of experience in case management, client services, affordable housing, or a related field
• Strong customer service and person\-centered approach
• Excellent organizational, time management, and multitasking skills
• Effective problem\-solving and analytical abilities
• Strong verbal and written communication and interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Experience with community outreach and stakeholder engagement
• Proficiency in Microsoft Office and virtual communication tools (e.g., Teams, Zoom)
• Project management experience preferred

Preferred:

• Bi\-lingual (English/Spanish)

This job description is not intended to be all inclusive and the employee will perform other reasonably related duties as assigned.