Senior Care Navigator

JOB DESCRIPTION: Care Navigator

Position: Care Navigator (Full\-Time)

Company: RTHM

Reports To: Lead Care Navigator

Location: Remote

Pay: $27\-$40/hr (depending on experience)

Role Summary

The Care Navigator is a critical member of the RTHM clinical operations team, serving as the primary point of coordination for patients navigating complex chronic illnesses. This role requires a highly organized, tech\-savvy professional who excels in a fast\-paced telehealth environment. You will be responsible for managing complex cases, streamlining patient workflows, and ensuring a seamless, high\-touch experience for our patients.

Essential Duties \& Responsibilities

* Complex Case Coordination: Manage end\-to\-end care coordination for patients with complex medical needs in a fully remote, telehealth setting.

* Patient Advocacy: Act as the primary point of contact for patients, assisting with scheduling, follow\-ups, and navigating their care plans via messaging, email, and video appointments.

* Clinical Support \& Documentation: \

• Update and maintain accurate patient charts (medication lists, problem lists, social/family history).
• Handle referrals, orders, lab lookups, and prior authorizations (PAs).
• Manage pharmacy and third\-party lab communications efficiently.

* Communication Management: Monitor and respond to patient messages, voicemails, and emails within a 1\-business\-day SLA.

* Process Adherence: Strictly follow and help refine established Standard Operating Procedures (SOPs) to ensure clinical safety and operational excellence.

* Team Collaboration: Maintain active, real\-time communication with the remote team via Slack and participate in regular clinical and operational meetings.

Required Qualifications \& Skills

* Telehealth Expertise: Proven experience in care coordination specifically within a telehealth or virtual care environment.

* Complex Case Management: Demonstrated ability to manage multi\-faceted patient cases with high attention to detail.

* Remote Team Experience: Proven success working in a distributed, remote\-first environment.

* Technical Proficiency: \* Tech\-savvy: Able to master new software and EMR systems quickly.

* Slack Expert: Proficient in using Slack for professional, rapid\-fire team communication.

* Professional Attributes:

* Exceptional Communication: Strong written and verbal skills; able to convey complex information clearly.

* Highly Organized: Ability to manage multiple priorities without losing track of details.

* Self\-Directed \& Reliable: A proactive problem\-solver who meets deadlines and is consistently timely and honest.

* Low\-Ego Learner: A team player who takes feedback well and approaches learning with humility.

Preferred Qualifications

* Concierge Experience: Experience working with concierge or VIP patient populations.

* Operational Leadership: Prior experience in a leadership role or clinical operations.

* SOP Development: Experience drafting or improving Standard Operating Procedures to increase efficiency.

* Medical Assistant Certification (CMA)

Performance Standards

* Responsiveness: High level of responsiveness to both patients and internal team members.

* Quality \& Accuracy: Consistent accuracy in chart prep and administrative tasks.

* Judgment: Sound independent decision\-making based on RTHM protocols.

* Reliability: Consistent attendance and active participation in all scheduled remote meetings.

Working Conditions

• 100% Remote / Work\-from\-home.
• Requires a dedicated, quiet workspace with high\-speed internet.
• Daily use of computer systems, EMRs, and communication platforms (90%\+ of the day).

Employment Type: W2 role

* Retirement: 401(k) with company match

Paid Time Off:

• 5 days of PTO per year
• 5 sick days per year

* Paid Company Holidays: Recognition of standard federal holidays (paid).

Remote Work Support: Monthly work\-from\-home (WFH) stipend to support your home office needs.

Role Requirements: Must be authorized to work in the U.S. and provide a secure, HIPAA\-compliant home office environment.

Pay: $27\.00 \- $40\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: Remote