Property Management Advisor - In-Person

PLEASE NOTE: This is NOT an on\-site property management position

AOA is hiring a Property Management Based Customer Service professional.

Job Summary:

We are seeking a customer service\-oriented individual with property management experience to join our team as a Property Management Advisor. In this role, you will primarily assist members over the phone with general landlord/tenant questions. Strong phone skills and excellent computer proficiency are essential, as daily tasks include navigating websites, managing email correspondence, data entry, payment processing, and more. The ideal job candidate is someone who already has some experience with rentals (property management, leasing, or being a landlord themselves).

About Us:

Founded over 40 years ago, the Apartment Owners Association (AOA) is one of the largest individually organized groups of apartment owners in the United States. We provide full\-service, low\-cost resources to our members.

Important Note: This is not an on\-site property management position, and AOA is a property management company.

Key Responsibilities:

• Answer incoming customer inquiries via phone, email, chat, and in person
• Provide friendly, professional support while actively listening to member concerns
• Offer guidance and solutions in line with company policies
• Record customer information in our database
• Collaborate with management to stay current on new services and policies
• Perform other duties as assigned

Requirements:

• Essential: Property management experience (residential preferred)
• Knowledge of landlord rights and responsibilities
• Knowledge of Fair Housing and Landlord laws
• Excellent phone manners and communication skills (significant time spent on calls)
• Strong computer skills (required for all job functions, including software navigation, email, data/payment entry)
• Communication Methods: Phone, email, chat, in\-person
• High school diploma or equivalent (preferred)
• Customer service experience: 1 year (preferred)
• Residential property management experience: 2 years (preferred)
• Pass Drug Test

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Flexible spending account
• Paid vacation, holidays, and sick time
• Benefit Conditions: Waiting period may apply; only full\-time employees eligible.

Job Title: Membership Advisor

Organization: Apartment Owners Association (AOA)

Work Location: One location – Van Nuys, CA

On\-site only (No remote work)

Job Type: Full\-time, Hourly, Non\-Exempt

Salary: $20\.00/hour

Schedule: Monday–Friday, 8:30 AM–5:00 PM (8\-hour shifts)

If interested, please send cover letter and resume to alberta@aoausa.com

No phone inquiries accepted.

Job Type: Full\-time

Pay: $20\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Property Management: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person