Survey Manager

SULLIVANCOTTER partners with health care and other not\-for\-profit organizations to enhance performance and improve outcomes through the development and implementation of integrated workforce strategies. Using our time\-tested methodologies and industry\-leading research and information, we provide data\-driven insights, expertise, and solutions to help organizations align business strategy and performance objectives – enabling our clients to deliver on their mission, vision and values.

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JOB SUMMARY

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The Survey Manager is a member of the Survey Team within the SullivanCotter Business Unit and is responsible for leading all phases of the survey and reporting process. This role cultivates and maintains strong relationships with both internal stakeholders and external clients to ensure the delivery of high\-quality survey products and reporting.

The Survey Manager collaborates closely with consulting partners and other Survey Managers to support the report delivery process, helping define roles, responsibilities, timelines, and deliverables. The role works cross\-functionally with external clients, functional IT teams, internal consultants across practices, and software delivery team members to ensure efficient execution and successful product delivery.

At the Intermediate level, this role supports the report delivery process and works cross\-functionally to ensure efficient execution and successful product delivery. Statements of work, documentation, and ongoing communication help establish clear expectations and effective collaboration between the Survey Team and other SullivanCotter teams.PRIMARY ACCOUNTABILITIES

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Survey Delivery \& Reporting

• Leads the end\-to\-end survey lifecycle, serving as project manager across all phases including survey build, launch, close, and reporting
• Oversees questionnaire development, data collection, cleaning, analysis, and reporting while documenting requirements and specifications
• Manages report production, including layout, table and graph generation, narrative development, proofing, and editing, and understands how survey inputs translate to reporting outputs
• Reviews final deliverables (e.g., reports, custom analyses, ad hoc requests) to ensure quality, consistency, and adherence to reporting standards
• Ensures consistency in analytical approaches, interpretation of findings, and development of insights and recommendations

Data \& Analytics Quality

• Oversees quality assurance practices to ensure the accuracy, completeness, and integrity of survey data and reporting outputs
• Performs advanced data cleaning and validation and facilitates structured data\-cleaning reviews with support from subject matter experts
• Validates survey data structures and reporting tables and reviews code outputs to ensure alignment with reporting expectations
• Maintains and updates data dictionary documentation when new fields or derived metrics are introduced

Client \& Stakeholder Collaboration

• Builds and maintains strong working relationships with consulting partners, clients, and survey team members to support effective collaboration and delivery
• Serves as a primary client liaison, responding to questions related to survey data and processes, supporting submissions, and proactively anticipating client needs
• Communicates project priorities, workload, and progress to stakeholders and provides regular updates on survey project status and risks

Operational Excellence \& Research

• Identifies and implements opportunities to improve survey products, processes, and operational efficiency while supporting standardization
• Contributes to research insights, articles, and marketing materials through analysis of survey and data assets and maintains awareness of survey scope, budget considerations, and revenue implications

Technical Tools

• Utilizes the Databricks workspace to run queries, review SQL notebooks, and leverage Databricks AI Assistant to support analysis and troubleshooting

KNOWLEDGE, SKILLS \& ABILITIES

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Minimum Required Qualifications

• Bachelor of Science or Bachelor of Business Administration, computer science, data analytics/statistics or equivalent degree
• 7\+ years of relevant experience in data analytics, statistical research or product management with demonstrable analytical and critical thinking skills
• Solid technical knowledge and experience working with Excel, Word, PowerPoint, and SmartSheet
• Demonstrates ownership of assigned tasks and dedication and perseverance to get the job done
• Flexible, adaptable, and able to work under tight deadlines or changing needs
• Confidence and the ability to work independently
• Exceptional client service orientation
• Diligence

Preferred Qualifications

• MBA or Master’s degree
• Basic programming experience, including Alteryx, SQL, Python or R
• Experience in Databricks, Tableau/BI or related platforms
• Knowledge of the health care industry
• Familiarity with salary surveys, market pricing, and benchmarks
• Project Management experience

Other Skills \& Abilities

• Proficiency in creating, summarizing, and presenting ideas or analytical findings in a business\-friendly and user\-friendly language
• Self\-starter with demonstrated ability to successfully execute on or lead complex project deliverables in a very driven and changing organization
• Ability to learn and individually contribute as required by each job level; a lead is an advanced\-level contributor and recognized as a subject matter expert
• Consistently manages time and executes tasks per established deadlines in a high\-pressure environment
• Consistently performs with a high degree of critical thinking, analytical foresight, and attention to detail
• Collaborative team player, able to work in a virtual and matrixed team\-based environment, and develop and maintain relationships
• Able to consistently execute or lead multiple projects simultaneously and maintain high\-quality work
• Excellent written and oral communication skills
• Mentors more junior analysts within the team and through cross\-functional workgroups/initiatives

WORK ENVIRONMENT

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Working hours are Monday\-Friday, 8\-5, with the flexibility to work overtime required. Remote position; however, we do have office space available in Minneapolis and Chicago. Prolonged periods of sitting at a desk and working on a computer. Must be physically able to perform the essential functions of the job.

BENEFITS AND PERKS

• Competitive total compensation package
• Medical and dental coverage at no premium cost for employees
• 401(k) and profit\-sharing retirement plans
• Flexible spending accounts
• Paid time off (PTO)
• Company\-paid holidays
• Gender\-neutral parental leave
• Bereavement and pet leave
• Continuing education and professional accreditation sponsorship
• Life and AD\&D insurance
• Short\- and long\-term disability
• Employee assistance program
• Mental health support program
• Additional perks

The base salary range for this position is listed below. Actual salaries may vary depending on factors including but not limited to academic achievements, skills and experience. The range listed is just one component of the compensation package offered to candidates.

• $100,700 – $145,000

This is a remote role; however, we only operate in the following states: CA, CO, AZ, FL, GA, IL, IN, MA, MI, MN, MO, NC, NJ, NY, OH, PA, TX and WI. Our Values in Action: How We CAREWe live our values daily through four commitments:

• Connect: Collaborate selflessly to support others, advance ideas, and solve problems using critical thinking.
• Act: Bring integrity and respect to every interaction—no exceptions.
• Reach: Commit to continuous learning and knowledge sharing that strengthens teams and clients.
• Embrace: Foster inclusion and belonging so everyone can thrive and contribute.

SCH Services, Inc. is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.