Vehicle Services Clerk

Department Information

• --------------------------

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Helpful tips for applying:

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Description of Job

• ----------------------

Within the Division of Motor Vehicles, (DMV), The Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations, the International Registration Plan and in accordance with DPPA requirements.

The Vehicle Services Unit is seeking a Vehicle Services Clerk (Administrative Assistant II) to ensure all applications for vehicle titles and registrations are issued pursuant to Colorado Revised Statutes, rule and federal law, the International Registration Plan and motor vehicle record searches are completed in accordance with DPPA requirements. VSS Title Clerk duties include, but are not limited to:

• Communicate a thorough working knowledge of vehicle title and registration statutes and departmental rules and regulations to taxpayers and governmental agencies
• Ensure the proper registration credentialing, reporting, and payment of fees for applicant accounts
• Receive and verify payments, including researching and resolving out of balance conditions
• Scan all documents processed into the appropriate accounts
• Provide copies of documents regarding motor vehicle ownership to government agencies, state county motor vehicle offices, tow operators, and repair shops
• Other duties as assigned.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.

DMV video: https://youtu.be/9isQWl9grYc Onsite \- This position is designated as on\-site and is primarily responsible for performing job duties at a State workplace: reports to the DOR offices at 3265 S Wadsworth Blvd \#3a, Lakewood, CO 80227\.

This position is primarily an on\-site position. Employee may be required, on occasion, to work from home for brief periods of time. In such instances staff member will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi\-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on site.

Minimum Qualifications, Substitutions, Conditions of Employment \& Appeal Rights

• ------------------------------------------------------------------------------------

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code \& Classification Description:

G3A3XX ADMINISTRATIVE ASSISTANT II

MINIMUM QUALIFICATIONS:

Experience Only: Two (2\) years of relevant experience in General Clerical and/or Call Center work experience

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E\-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

OR

Education and Experience: A combination of related education and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2\) years

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications:

The ideal candidate will possess the following skills:

• Two plus years working in a complex, high volume Call Center.
• Experience working with sensitive information of a confidential nature.
• Career progression in a general clerical and/or customer service position.
• Well\-developed, professional written and verbal communication skills

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre\-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to theUniversal Driving Standards Policy(Download PDF reader), any worker who will be expected to drive a State\-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State\-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Cover letters and resumes are encouraged to be attached to applications, however they
WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part\-time work experience will be prorated.
• Applicants must meet the minimum qualifications to continue in the selection process for this position.
Do not use "see resume" or "see attached" statements on your application.
• List your employment history starting with the most recent job, including part\-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e\-mail to accept messages from "state.co.us" and

"info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa\_state.personnelboard@state.co.us within ten (10\) calendar days from your receipt of notice or acknowledgment of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801\-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board\-rules.

Supplemental Information

• ----------------------------

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non\-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre\-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Inbox at dor\_ohr@state.co.us

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR\_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement. Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.