Bilingual Assistant Manager

Cash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona. This fast\-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities. Directing the location to maximize sales and profit and to ensure the quality of the operation and the effectiveness of the team; will have knowledge of Fair Debt Collection Practices Act (“FDCPA”) laws and follow all company policies and procedures.

Fluent in English and Spanish (Bilingual) is a MUST

• NOT A REMOTE JOB
• NO PART TIME AVAILABLE

ESSENTIAL FUNCTIONS:

▪ Assists Manager in directing customer service activities to ensure the highest possible level of fast, efficient customer service.

▪ Assists Manager in training, evaluation, and development of the office staff.

▪ Assists manager to ensure effective cash handling and accuracy of transactions and deposits.

▪ Assists Manager to minimize costs and maximize profits by controlling labor, collecting returned items, and managing other variable costs such as supplies, utilities, etc.

▪ Assists Manager in maintaining inventory of store supplies and materials needed to conduct business.

▪ Handles all customer complaints, team member concerns, and emergency situations in the Managers absence.

▪ Qualifies loans and directs other account managers to ensure efficient service to all customers.

▪ Accurately accounts for all cash in the vault, distributes cash to cashiers.

▪ Oversees and participates in calling collection accounts.

▪ Oversees and participates in loans and covering the booths if needed.

▪ Verifies the daily Bank Deposit.

▪ Ensures Courtesy Calls are done for loans due the next business day.

▪ Opens and closes store for business when scheduled to do so.

▪ Make sure employees’ clock in, clock out for breaks, and clock out at the end of the shift.

▪ Complete write ups for policy violations and give them to the Manager.

▪ Give praise every time you witness a job well done and only reprimand when necessary.

▪ Completes assigned paperwork on time and accurately.

▪ Ensures that the location is clean and organized.

▪ Ensures opening and closing duties are done correctly

OTHER RESPONSIBILITIES:

▪ Work effectively as part of the team.

▪ Use the Time Clock program Paychex to clock in and out.

▪ Perform other work\-related duties as assigned.

▪ Show respect to all parties that work for or come into contact with Cash Time.

▪ Take responsibility/ownership for the quality of the company.

▪ Lead by example.

▪ Ensuring ample coverage for the store and booth(s)

▪ Daily/nightly reports are being scanned/uploaded everyday

▪ Ensuring the accuracy of each report that is ran

▪ Making sure the business opens on time

▪ Making sure the designated signs are being posted and turned on/off

▪ Uses effective Communication

▪ Organization

▪ Delegation

▪ Team building and motivation

▪ Leadership

Responsibilities:

• Handle both incoming and outbound calls
• Cash handling, debit card payment processing
• Handle every aspect of a loan from start to finish. (In\-person or Online requests)
• Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
• Interview customer in\-person or over the phone
• Conduct a vehicle condition report
• Collect and analysis income source
• Identify and assess customers’ needs to achieve satisfaction
• Inform customer regarding loan decision
• Data entry, finalize all loan document and loan disclosure to customer
• Participating in marketing activities as needed
• Perform light collection related transactions
• Informing manager of escalated customer issues
• Balancing cash drawer (if assigned) every shift
• Follow company policies, guidelines

* Spanish Bilingual is a MUST

• Office hours: Monday thru Fri 9:00 a.m. – 6:00 p.m. \| Saturday 10:00 a.m. – 4:00 p.m. \| Sunday \- CLOSED

Salary: Depending on experience

Job Type: Full\-time

Pay: From $18\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person