Customer Experience Operations Assistant - Sportscore Two

Title Customer Experience Operations Assistant \- Sportscore Two

Department Customer Experience

Status Seasonal

Office Location Sportscore Two

Reports To Office Manager, Mercyhealth Sportscore Complexes

Wage $17/hour

Position Description

Provides administrative and customer service support for Park District programs and facilities by processing registrations, reservations, payments, and deposits while ensuring compliance with revenue control policies. Also assists with office operations, communications, and event support.

ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUES

Agency Vision To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.

Agency Mission The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system.

Vision \& Planning System The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.

Policy Management \& Operations System Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.

Leadership by Values System Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.

Diversity, Equity, Inclusion and Belonging Statement The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

RELATIONSHIPS TO RESULTS CULTURE

Definition Sustained by long\-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.

ONE TEAM, ONE GOAL COMMITMENT

Definition To work together to achieve the mission, vision, and shared values of the Rockford Park District.

Connectedness Departments are truly interconnected to support the mission and vision of the Rockford Park District.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned ( Include, but are not limited to the following)

• Maintains a good understanding of Park District programs, facilities, policies and Code of Ordinance
• Assists with opening and closing of the administrative office
• Operates general office equipment including but not limited to computer system and related software, phone and voicemail system, recorded information line, fax machine, copy machines
• Processes field and facility rentals, program registrations, league payments, vending machine commissions, fee assistance requests, payment plan authorizations, admission tickets and passes, etc., and submits daily deposit while maintaining the District’s revenue control policies
• Assists with facility reservations for meetings, special events, birthday parties, etc.
• Assists with referee invoicing, procedures, reservation reports, soccer score sheets, data entry of scores and standings, etc.
• Assists with updating social media/website pages to help promote events and rental opportunities
• Assists with recommendations regarding operational policies along with standard improvements
• Submits purchase requisitions and check requests when needed

Maintains office supplies and first aid stations

• Checks USPS mailbox daily and distributes incoming and outgoing mail/packages.
• Utilize the Rockford Park District's HRIS system for all HR and payroll\-related requirements and to accurately clock in and out for all shifts.
• Performs other duties as assigned

Education/Experience

• High school diploma or GED equivalent
• Minimum 18 years of age.
• Bilingual and able to read, write and speak Spanish proficiently highly preferred.

Critical Skills, Knowledge, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Great communication and interpersonal skills
• Bilingual and able to read, write and speak Spanish proficiently highly preferred.
• Good customer service and computer skills
• Keyboarding and some familiarity with database systems
• Must possess good organizational skills and attention to details
• Commitment to follow procedures
• Ability to communicate verbally one\-on\-one and in groups
• Ability to solve problems, understand and remember
• Must be available 20\+ hours per week for shift(s) varying between 9:30am to 9:00pm; additional hours may be required occasionally during special events
• Certified training in CPR, AED, First Aid (can be obtained through Rockford Park District)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Light to Medium Work:

• + Exerting in excess of 30 pounds of force occasionally

+ Exerting in excess of 15 pounds of force frequently

+ Exerting in excess of 10 pounds of force constantly to move objects

• Must be able to perform moderately physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of the wrists, hands, and/or fingers.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• This position is primarily stationed indoors

Provides administrative and customer service support for Park District programs and facilities by processing registrations, reservations, payments, and deposits while ensuring compliance with revenue control policies. Also assists with office operations, communications, and event support.