Senior Director of Operations

How to apply

• In addition to our phone screen and interview process, we partner with Provn, a talent company that runs hiring events where candidates complete professional challenges built for high\-demand roles in AI\-forward industries. We love that Provn helps non\-traditional candidates showcase their skills and passions with less bias than traditional recruiting practices.
• To be considered, please complete the 1\-hour challenge at the link below and submit your application through our career website to submit your resume and cover letter.

Senior Director of Operations at Data Tech Hub

Data and Technology Hub

Location

• Boston, MA or Remote (US)

Reports to

• Chief Executive Officer (CEO)

Why Data and Technology Hub?

Data and Technology Hub equips communities to measure and multiply their impact.

Where a child grows up in the U.S. shapes their access to education, jobs, housing, and economic opportunity. Across the country, cradle‑to‑career place‑based partnerships are doing the hard work of creating pathways to economic mobility. Yet too often they do this without access to the tools, data capabilities, or technical capacity needed to understand and scale what works.

Data and Technology Hub exists to change that. We equip place‑based leaders with the data, technology, and AI to measure what matters and understand what is driving results. When organizations understand what interventions work well, they better direct resources to programs that measurably advance progress.

As a founding executive at Data and Technology Hub, you will help build a national movement to develop technology that solves real community problems—working alongside one of the most impactful philanthropies of our generation to transform lives across urban and rural America. We’re looking for entrepreneurial, creative builders who pursue audacious goals, solve gnarly technical problems, bring deep convictions and ethical grounding, and love collaborating around a whiteboard as much as online. Join us to build something meaningful from the ground up. Nerds encouraged to apply.

Why this leadership team role?

• Join the founding team of an early\-stage, mission\-driven data and AI venture funded by the Ballmer Group
• Build the systems, rhythms, and infrastructure that allow Data and Technology Hub to execute quickly and reliably
• Act as the strategic partner to the CEO for day\-to\-day operations and the future organizational design of Data and Technology Hub, including operating model, team roles, and scaling plans
• Own the Data and Technology Hub success scorecard and organizational KPIs end\-to\-end: definition, instrumentation, data collection, reporting, and continuous improvement
• Lead an AI\-first operating approach: identify high\-leverage opportunities to empower team members and automate, streamline, and instrument internal processes using modern AI and workflow tools

What you’ll do

• Establish the core operating cadence: weekly leadership rhythms, all\-hands, quarterly planning, retrospectives, people operations (hiring, onboarding), and documentation system that supports a remote\-first, fast\-moving startup
• Partner with the CEO to define and execute the two\-year roadmap, organizational strategy, and long\-term operating model evolution (year 2\+)
• Start primarily internally\-facing and become increasingly field\-facing by year two, potentially evolving to lead the consulting / delivery team as we scale services to communities. Initial focus areas include:
• Internal Systems and Operations: Build and operate internal structures and cadences for cross\-functional coordination and collaboration, organizational governance, and people systems for a small, growing team, collaborating closely with the Executive Assistant. Leverage AI tooling and workflows to drive efficiency and automation in partnership with the technical lead.
• Organizational Scorecard: Develop, maintain, and continuously improve the organization\-wide success scorecard, including KPI definitions, targets, owners, and review cadence; ensure the scorecard is used to drive decisions and accountability.
• Financial Operations: Partner with the CEO, financial analyst, and fiscal sponsor to maintain effective fiscal sponsorship structures, compliance, and operational workflows that support speed and transparency.
• Consulting/Delivery Operations: Define and establish the consulting/delivery operations and playbook (intake, scoping, resourcing, project management, quality standards, and learning loops) to scale in year two.
• Funder Communications: Develop funder communications materials and operations: narrative\-ready quarterly packs, scorecard updates, and templates that make it easy to show progress and learnings. Lead planning and operational mechanics for twice\-yearly success summits with funders and stakeholders in partnership with CEO and Community Engagement lead.

What you’ll bring

• 12–15\+ years of operations, strategy, chief of staff, program operations, consulting operations, or general management experience, including early\-stage and scaled environments
• Exceptional execution orientation: can translate strategy into plans, run tight operating cadences, anticipate risks, and unblock teams quickly
• Strong analytics and measurement skills: can define KPIs, design scorecards, instrument systems, and use data to drive decisions
• Financial fluency and past budget ownership are a must, including forecasting, variance analysis, and communicating financial status to non\-finance audiences
• People management experience (hiring, coaching, performance management) and comfort leading through influence in cross\-functional settings that include a mix of full\-time employees and vendors
• Excellent written and verbal communication; can produce clear funder\-ready materials and run high\-stakes meetings with confidence
• Deep experience leading alongside and in partnership with C\-suite leaders, navigating complexities of multi\-stakeholder environments, and navigating and anticipating the needs of demanding stakeholders
• Commitment to economic mobility, equity, and place\-based partnership work and approaches; experience in social impact ecosystems is a plus.

Desired Experience

• Bachelor’s degree in liberal arts, business, operations, public policy, or equivalent practical experience.
• 12–15\+ years of relevant operations/strategy experience, including a range of early\-stage and mature leadership roles
• People management experience, including recruiting, hiring, performance management, and managing a mix of full\-time and vendor resources
• Experience leveraging AI and agentic technology to identify areas for operational efficiency and implementing new ways of working and jobs\-to\-be\-done to save time and cost for your organization

Physical and Work Environment requirements

• Physical Requirements: High frequency of viewing a computer monitor, typing on a computer keyboard, checking mobile devices for communications. Requires travel of 25% for leadership team members. Ability to travel by car or plane for quarterly team meetings, industry conferences, and client field visits, site visits, and onsite meetings.
• Data and Technology Hub and TechSoup are fully remote work cultures but ensuring our early\-stage founding team members have opportunities to work in person often is critical to our culture and early success. Founding team members must be willing to travel to Boston and Seattle for team meetings and meet with our place\-based clients regularly at industry events and in the field.
• Every team member will have an opportunity to set up their home or work office space to be a motivating and work/life friendly environment.
• Office space available upon request for team members working in or near Kendall Square/Cambridge, MA.

About Data and Technology Hub

Data and Technology Hub is a data, AI, and technology social impact venture funded by The Ballmer Group to lead a national strategy on arming place\-based technology leaders with the repeatable tools, community, and capacity needed for them to significantly expand their community impact and success. The initiative operates a fiscally sponsored project of TechSoup Global.

Founded in Cambridge, MA in October 2025, Data and Technology Hub’s vision is that “All communities in the U.S. have the technology tools to measurably advance economic mobility” and its daily mission is to “empower place\-based partnerships to apply exemplary data practices and cutting\-edge technology to solve local challenges”.

About Ballmer Group Philanthropy:

Ballmer Group is committed to improving economic mobility for children and families in the United States, funding leaders and organizations that have demonstrated the ability to reshape opportunity. The organization focuses on multiple impact areas and systems that can impact economic mobility, such as early learning, K\-12 education, college and career pathways, housing, behavioral health, and criminal justice. Ballmer Group was co\-founded in 2015 by philanthropist Connie Ballmer and her husband Steve Ballmer, former CEO of Microsoft, founder of USAFacts, and chairman of the Los Angeles Clippers. Learn more at www.ballmergroup.org.

In the US, where you live has a significant impact on your opportunities for upward economic mobility and overall life outcomes. The Ballmer Group believes that improving economic mobility outcomes for populations at scale will take more than high\-quality programs. Spurred by these beliefs, The Ballmer Group has made significant investments into organizations like the Data and Technology Hub and what have become known as “place\-based partnerships” (“PBPs”). PBPs are characterized by:

• Partners from government, nonprofit organizations, philanthropies, businesses, and the civic sectors working together consistently and long\-term in a specific geography
• These partners agree on a core set of measurable outcomes and set goals for improvement overall and by race to address pervasive disparities
• A local organization called an “intermediary” or “backbone” is endorsed or established to uniquely support partners to work collectively on shared goals and avoid acting in silos
• Partners consistently use local data to identify what services, programs, and policies actually work and to continuously improve, engaging those most impacted to help interpret the data and adapt interventions
• Philanthropy and public agencies actively invest new and existing dollars to sustain and scale what works.

About TechSoup

We believe in using technology for the greater good.

We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.

TechSoup is a global nonprofit social enterprise that connects NGOs with mission\-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low\-cost, self\-service offers delivered at scale. To date, we have enabled more than 1\.4 million organizations in over 230 countries and territories to receive technology tools, resources, and funding with a retail value of more than $19\.1 billion. We are constantly evolving.

As technology and global needs change, so do we. We’re creating new, community\-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team. TechSoup Global is the fiscal sponsor of the Data and Technology Hub venture.

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

The base salary range for this full\-time remote position is $200k\-$240k plus benefits. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job\-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks.

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