LOAN SUPPORT SPECIALIST II (ADMIN CENTER - TRAVERSE CITY)

Description:

This role is not eligible for remote work.

POSITION DESCRIPTION

POSITION TITLE: Loan Support Specialist II

DEPARTMENT: Lending

CLASSIFICATION: Non\-Exempt

APPROVED BY: CEO

WAGE GRADE: 7

WAGE RANGE: $19\.80 \- $24\.76

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Lending Operations Assistant Manager

POSITIONS SUPERVISED: None

POSITION PURPOSE

Responsible for the support of and communication to credit union personnel and performs miscellaneous tasks as assigned. Receives telephone calls promptly and courteously to assist both members and internal staff. Receives, review and processes consumer loan applications, approves those that meet initial lending criteria and are within approved lending limits, and presents loan decisions in accordance with Credit Union policy. Responsible for providing explanations to members regarding existing loans, including payment history, and interest calculations. Projects the Credit Union’s professional image, provides general Credit Union information and looks to enhance member relationships.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective performance of assigned lending support functions.

• Provides general information to members on Credit Union policies and programs.
• Interviews, takes applications, gathers information and processes preliminary documentation on loan requests,
• Evaluates and verifies loan applications and credit criteria. Compute debt ratios. Verify employment and income. Determines value of collateral. Process approved loan applications and notifies applicants of loan decisions. Requests additional information if required. Informs member of our ancillary products.
• Calculates terms, finance charges and insurance on loans for proper disclosure on promissory notes.
• Coordinates loan closings. Ensures each loan is promptly and properly prepared, documented, processed, decisioned and disbursed. Verifies insurance coverage when required. Assumes responsibility for filing collateral titles and UCC’s and prompt follow\-up on those still pending.
• Assists in servicing loans by processing such items as payoff, skip payments, loan modifications, payment due date changes, creation and modification of payment methods, SWBC escalations, modifying debt protection packages, back dated storage waivers.
• Reviews and completes multiple required reports. Maintains report history for audit purposes
• Assist members with loan research and provide responses and resolutions.
• Ensures lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures loan requests are properly documented.
• Maintains department files, completes required report reviews and maintains report history for audit purposes.

Assumes responsibility for establishing and maintaining effective and professional business relationships with members, vendors and trade professionals.

• Assists with questions and problems courteously and promptly.
• Actively works to build member relationships by counseling members regarding financial matters and by offering other products and services.
• Maintains a significant level of trust and diplomacy with our vendor and dealer partners.

Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and management.

• Assists and supports department personnel.
• Coordinates activities with related departments and obtains or conveys information as needed.
• Keeps Management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Assumes responsibility for related duties as required or assigned.

• Ensures work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm\-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

PERFORMANCE MEASUREMENTS

• Lending functions are effectively performed in accordance with Credit Union policies and with legal and regulatory requirements.
• Good business relations exist with members, Credit Union personnel and management. Programs and services properly and thoroughly explained and members’ needs accurately assessed. Members’ problems are courteously and promptly resolved. Confidentiality is consistently demonstrated in regard to member and Credit Union information.
• Calls and inquiries ae courteously and professionally handled or referred. Professional relations exist with all contacts. Confidentiality is consistently demonstrated in regard to member and Credit Union information.
• Good working relations exist with Credit Union personnel and management and assistance is provided as needed. Management is appropriately informed.
• Duties are efficiently, effectively, and accurately performed in accordance with established policies, standards and security procedures.
• Good working relationships, DEI and collaborative initiatives exist with credit union personnel.

Requirements:

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• High school graduate or equivalent.

REQUIRED KNOWLEDGE:

• Basic understanding of business service functions.
• Knowledge of related computer applications.

EXPERIENCE REQUIRED:

• Previous related experience helpful.

SKILLS/ABILITIES:

• Excellent interviewing, communication and public relations skills.
• Professional appearance and attitude.
• Willing to cooperate with and assist others.
• Well organized and attentive to detail.
• Ability to operate related computer applications and other business equipment including calculators, typewriter, printer and telephone.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 50 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY:

• Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing and use decimals to compute ratios and percentages.

LANGUAGE ABILITY:

• Ability to read a variety of books, magazines and instruction manuals.
• Ability to prepare memos, reports and essays using proper punctuation, spelling and grammar.
• Ability to distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent) and variation in word order using present, perfect and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all\-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at\-will employer. Employees can be terminated for any reason not prohibited by law.