Analytics Assistant- Dialer Strategist

Job Title: Analytics Assistant

Reports To: Analytics Manager

FLSA Status: Non\-Exempt

Department: Call Center

We are seeking a detail\-oriented person to fill our Full Time, Fully Remote Dialer Strategist position within our analytics department. While this role is entirely virtual, the right candidate will be a self\-starter with excellent communication skills, very strong attention to detail, and a high level of focus.

In this role, you will assist in the analysis and review of real\-time data from our call center to increase company efficiency. Strong computer skills and proficiency in Microsoft Excel are required for success in this remote environment.

Schedule \& Benefits

· Schedule: Monday through Friday, 8:00 AM – 4:30 PM EST

· Benefits: Full package including Paid Time Off (vacation, sick time, and holidays), 401(k), and medical, dental, vision, \& life insurance.

Responsibilities:

· Monitor call services and adjust the call throttle to increase or decrease output as necessary.

· Manage active calling lists by moving and pausing or unpausing campaigns in response to real\-time call volume, abandonment rates, and agent availability.

· Report any concerns found while monitoring call sets to the Analytics Manager immediately.

· Navigate between multiple platforms to perform daily duties, including data entry, monitoring/adjusting, and reporting.

· Prepare hourly and end\-of\-day reports to ensure transparency.

· Perform other related duties as assigned to support the analytics team.

Skills \& Qualifications:

· High School Diploma or Equivalent required

· Basic knowledge of Microsoft Excel

· Strong computer skills and ability to learn new systems as needed

· Excellent oral and written communication skills

· Strong problem solving and critical thinking skills

· Exceptional attention to detail and the ability to multitask in a home office environment

· Ability to work and communicate effectively within a virtual team environmen

Job Type: Full\-time

Pay: From $15\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Location:

• Texas (Required)

Work Location: Remote