Client Relations Adminstrator

Job Title Client Relations Administrator \- Prince George’s County, MD Focus

Reports to TBD

Classification Salaried; Exempt

Job Purpose

Serves as main customer service point of contact for MD municipal clients primarily within Prince George’s County (PGC). Provide administrative support to additional MD based clients as required. Responsible for maintaining strong business relationships with existing clients and developing same with new clients. Proactively anticipate client needs and problems.

Duties and Responsibilities

• Provide daily assistance to Maryland PGC clients as needed.
• Provide in\-person support when requested for PGC, MD In\-Person Hearings
• Send monthly Municipality Summary Reports to PGC MD clients.
• Assist Maryland clerks with violation retrieval and in\-person payment processing.
• Assist with preparation of annual Maryland SHA and Governor’s Reports for PGC clients.
• Prepare and coordinate completion / internal distribution of all PGC Maryland New Client onboarding materials.
• Maintain Site Data and Municipal Personnel Processing spreadsheets.
• Support municipal collection agency requests for notice evidence packages for PGC clients.
• Perform other duties as required

Qualifications and Requirements

• Bachelor’s degree (B.A or B.S) form a four\-year college or university with a minimum of 2 years related management experience and/or training.
• Microsoft Office experience
• Windows Desktop experience
• Customer Service Skills and techniques
• Equivalent combination of education and experience
• Ability to create new reports using Excel
• Ability to effectively present information to clients both in written and verbal formats
• Ability to respond to customer inquiries with professionalism, tact, and diplomacy.

Competencies

• Business acumen with strong customer service skills
• Proven leadership skills
• Excellent communication skills, both written and verbal
• Self\-starter/Self\-motivated
• Time Management
• Exceptional work ethic
• Critical thinking/Problem solving/Conflict resolution
• Excellent decision\-making and leadership capabilities
• Adaptability
• Able to tolerate stress

Language Skills

• Fluent in English both oral and written knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to read, analyze and interpret contracts, statistical analyses, technical procedures, government regulations and correspondence.

Working Conditions

• Remote work with heavy majority of duties performed at a computer terminal.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. 80% sitting and walking 10% light lifting up to 25 pounds, 10% kneeling and bending.

Direct Reports

None

Equal Opportunity Employer

RedSpeed prohibits discrimination against any applicant based on any legally recognized basis, including, but not limited to veteran status, race, color, religion, sex, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.

RedSpeed also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Full Name (please print): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Employee signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Pay: $50,000\.00 \- $60,000\.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person