Chief Operating Officer (Assistant Director of Transportation)

REQUIREMENTS AND PREFERENCES

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The Broward County Board of County Commissioners, Transportation Department is seeking qualified candidates for the position of Chief Operating Officer (Assistant Director of Transportation) in its Operations Division. The Community

Bordering Southeast Florida’s Atlantic coastline, Broward County is the seventeenth most populous county in the nation and the second largest in the state of Florida. Home to over 1\.9 million people, Broward County is located between Palm Beach and Miami\-Dade counties, forming the center of South Florida’s largest metropolitan area in which 6\.1 million people reside. Within the County’s approximate 1,200 square miles are 31 municipalities, the largest of which is the county seat, Fort Lauderdale. About two\-thirds of Broward County is part of the undeveloped Everglades conservation area. Broward County boasts 23 miles of pristine Atlantic coastline, and its beaches attract both the local population as well as tourists from around the world. With an average year\-round temperature of 76 degrees, Broward County has a tropical climate and is a choice destination for over nineteen million visitors every year.

Broward County’s warm climate, demographic diversity, robust and expanding economy, top\-rated schools, colleges and universities, cutting\-edge healthcare, and an advanced transportation system afford its residents an exceptional quality of life. Broward offers world\-class dining, high\-quality theater, cosmopolitan nightlife, and premium shopping venues, as well as an abundance of recreational activities such as golf, pickleball, soccer, deep\-sea fishing, boating and vast opportunities for fun on the beach.

The Fort Lauderdale\-Hollywood International Airport is in Broward County and is less than two miles from Port Everglades where most major cruise lines use as a homeport. Among Broward County’s abundant retail shopping options is Sawgrass Mills, the largest one\-story value retail shopping mall in the United States. For the sports enthusiast, Broward County is home to the National Hockey League’s Florida Panthers, while the National Basketball Association’s Miami Heat, the Major League Baseball’s Miami Marlins, and the National Football League’s Miami Dolphins are just a short drive or quick train ride away. The County Government

The Broward County government was established under Charter in 1975 as a home\-rule government. The County has a Council/Manager form of government. The Broward County Board of County Commissioners is composed of nine members, elected every two years for four\-year staggered terms. Commissioners are voted to the position by their district constituents through partisan elections. The Mayor and Vice\-Mayor are Commission members annually elected by the Commission for one\-year terms. The Commission appoints the County Administrator, the County Attorney, and the County Auditor.

The County Administrator serves as the Chief Executive Officer and manages the County’s six major operating departments: Transportation, Aviation, Finance and Administrative Services, Human Services, Port Everglades, and Public Works and Environmental Services; eight offices and three divisions, which all together comprise over 70 lines of business.

The County has nearly 7,000 employees and eight organized bargaining units. The County budget for FY26 is $8\.75 Billion of which $5\.45 Billion is Operating, $2\.55 Billion is Capital and $0\.75 Billion is Debt Service. The budget reflects strategic investments in transit, the seaport and airport, and many other critical services to residents.

Broward County Department of Transportation

The Broward County Transportation Department is comprised of a comprehensive transportation network that ensures the safe, secure and efficient movement of its citizens.

The existing public transportation network provides approximately 26 million fixed route and express service bus trips annually. In addition, the organization is adding over 200 miles of premium service through its Premium Mobility (PREMO) plan. Under PREMO, BCT is transitioning from a bus only organization to a full multi\-modal provider of public transportation with heavy rail, light rail, bus rapid transit, and high frequency bus service thus reducing the reliance on single\-occupancy vehicles and helping to alleviate traffic congestion. The integration of these premium public transportation services will ensure seamless connectivity between bus services and other transit options.

BCT works closely with federal, state, and local governments, regional agencies and the community at large to address transportation needs and priorities. Moving forward BCT will have enhanced level of long\-term planning and coordination with the numerous government organizations, such as: the Federal Transit Administration (FTA), Federal Railroad Administration (FRA), Transportation Security Administration (TSA), Federal Emergency Management Agency (FEMA), Florida Department of Transportation State Safety Oversight Office and the Broward County Metropolitan Planning Organization. By leveraging federal, state, and local funding, the department is able to implement innovative solutions and infrastructure improvements, enhancing the overall quality of life for Broward County residents. The Position

BCT is seeking to fill the position of Chief Operating Officer (COO). The Chief Operating Officer (COO) provides leadership and direction for the Transportation Department's Operations Division, including bus, rail, paratransit, on\-board systems, and fleet services. Responsibilities include executive oversight, operational management, financial performance, strategic planning, employee development, safety promotion, customer advocacy, and coordination of assigned division activities.

This is an executive leadership position. The incumbent will advise the Transportation Director on strategy, issues, and resolutions. The COO will review and analyze policies, procedures and practices and work with key stakeholders for recommendations/assistance. The COO will be well versed in industry standards and stay abreast of current best practices. Customer service is paramount and special focus must be placed on KPI's trends and response. It is critical that the COO develop productive, collaborative relationships with Broward County leaders, Transportation Department leaders, Union representatives, employees, customers, and the community. The COO must manage in a manner that ensures Broward County Transportation is viewed favorably by customers and employees.

The incumbent will work under limited direct supervision, leading the development and implementation of programs within organizational policies and reports major activities directly to the Department Director through verbal, written, and virtual communications. The COO must be able to respond to emergency incidents 24/7\.

The Ideal Candidate

The COO is an essential member of the BCT senior team. The ideal candidate will have a proven track record of analyzing data and developing solutions to improve performance. This person will be able to forecast for future needs as it relates to current structure and future PREMO expansion. The selected candidate will be able to develop and maintain solid relationships with key partners internally and externally.

The ideal candidate will engage in servant leadership and transformational leadership. This person will foster a nurturing environment that is employee development focused. The COO will pride themselves on employee satisfaction, growth opportunities and working with career\-oriented employees. The incumbent will engage staff at all levels and ensure all staff can be heard and appreciated. The COO will be able to develop plans to advance entry\-level and mid\-level management skill sets and build a strong management team from the entry level on up. BCT is developing a Just Culture environment where mistakes are considered learning opportunities while team members are also accountable for their errors.

The ideal COO will collaborate with section leaders to assess current operations for Bus Operations, Bus Maintenance, Paratransit, On\-Board Systems, Fleet Services, and Rail, to determine immediate and future needs and strategies to assure optimum performance. Other top priorities are:

• Networking with peers across the country for determining best practices for BCT.
• Ensuring current operations and preparation for PREMO.
• Determining KPI’s, analytic tracking and analysis to measure success and areas of improvement.
• Networking and developing key partnerships in all areas of assignment.
• Developing plans and operational goals that further the BCT mission.
• Maintaining communication with staff regardless of the shift. Operations is 24/7 and evening and overnight shifts also need to engage with leadership on a regular basis.
• Developing plans for rail maintenance for commuter and light rail projects.

Additionally, there are opportunities related to data collection, analysis and performance tracking. BCT would like to address on\-time performance and improve tracking to expected goals. It would also like to improve the out\-of\-service for maintenance bus levels. There are opportunities to improve Preventative Maintenance on buses.

Minimum Education and Experience Requirements

Requires a Bachelor’s Degree from an accredited college or university, with major course work in Public Administration, Business Administration, Transportation, or a closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Six (6\) years progressively responsible experience is required in administration and management of one of the following areas: public transit, transportation, business administration, public administration, logistics, or closely related experience.

The ideal candidate will have a master’s degree and at least 10 years of senior level management experience in a multi\-modal transit agency including rail. Other areas of preferred experience are at least 10 years in a leadership position managing bargaining units and developing and implementing high capacity transit programs.

The selected candidate will have strong emotional intelligence and be able to pivot quickly to address emergent issues effectively.

Special Certifications and Licenses

Must possess and maintain a valid Florida Driver's License for duration of assignment.

Compensation and Benefits

The annual salary range for this position is $155,771\.77 to $248,612\.45\. The starting salary will be based upon the knowledge and experience of the individual selected. The State of Florida does not have a state income tax. The County’s benefits include:* *Florida Retirement System (FRS)

• – Employees have the choice of two retirement plans: the traditional pension plan with eight years of vesting or the investment plan with one year of vesting.

* *Deferred Compensation

• – The County offers a voluntary 457 plan offered through three providers: Mission Square, Brighthouse Financial, and Nationwide Retirement Solutions.

* *Flexible Spending Accounts

• – Eligible health expenses and dependent care accounts.

* *Health Savings Accounts*– When you elect either of the High Deductible Health Plans (HDHP) and you and your enrolled spouse/domestic partner (if applicable) complete the County’s 2026 Engagement Incentive, Broward County will contribute to your Health Savings Account.

* *Vacation and Sick Leave

• – Leave is accrued biweekly for vacation and sick time; annualized at two weeks of vacation and 12 days of sick time; additionally, 40 hours of job basis leave is granted annually for employees exempt from overtime provisions of the Fair Labor Standards Act.

* *Holidays

• – Eleven (11\) holidays and two (2\) personal days.

* *Insurance Coverage

• – The County offers a variety of benefit plans that employees can purchase including Health, Dental, Vision, Flexible Spending Accounts, Long\-Term Disability, and Pre\-Paid Legal. The County subsidizes enrollment in Health and provides a waiver credit if applicable.

* *Life Insurance

• – The County offers $50,000 of group term life insurance. Employees can purchase additional life insurance for themselves and their dependents and spouse/domestic partner.

* *Additional Benefits

• – Employee Development and Personal Income Protection Plans are available.

For additional information on benefits, please visit: www.broward.org/benefits.

SCOPE OF WORK

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The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Responsible for strategic direction and execution for all assigned operating sections within the Transportation Department.

Leads and oversees the management of all service delivery, including rolling stock maintenance, to ensure service commitments are met.

Monitors performance and ensures tracking of KPI's and analyzes data for trends providing responses for improvement.

Facilitates solutions to problems for all operations, employees, and customers. Collaborates with key stakeholders where necessary.

Assists with strategic planning for operations future needs and deliverables. Strives for continuous improvement across all operations sections.

Oversees and ensures compliance with the formulation and execution of the annual budgets.

Prepares, assists, and responds to various audits. Creates action plans for deficiencies.

Represents Broward County Transportation at Board of County Commissioner meetings, constituent meetings, transportation events, public functions, etc.

Attends Operations related seminars, conferences, trainings to increase knowledge base and learn best newest practices.

Participates in Union negotiations, grievances, arbitrations, etc.

Ensures employee performance management is executed fairly and timely.

Assists with recruitment of vacant positions.

Ensures that a culture of safety is promoted throughout the organization.

Performs other work as assigned.

WORK ENVIRONMENT

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Physical DemandsPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None

SPECIAL INFORMATION

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Competencies* Financial Acumen

• Interprets and applies key financial indicators to make better business decisions. Provides rich and rigorous forecasts of the financial implications of ideas and opportunities. Makes well\-balanced decisions regarding expenditures that take into account multiple considerations.

* Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

* Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders. Shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross\-cultural sensitivity in working with all stakeholders.

* Strategic Mindset

• Seeing ahead to future possibilities and translating them into breakthrough strategies. Keeps up to date on current and future industry trends and market forces and considers these when making decisions. Clearly identifies and prioritizes efforts and initiatives to have the greatest strategic impact on the organization.

* Plans and Aligns

• Plans and prioritizes work to meet commitments aligned with organizational goals. Makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.

* Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Encourages and rewards continuous improvement and quality outcomes. Equips others to handle day\-to\-day tasks effectively on their own. Integrates systems to improve quality and service.

* Ensures Accountability

• Holds self and others accountable to meet commitments. Helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

* Interpersonal Savvy

• Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

* Builds Effective Teams

• Builds strong\-identity teams that apply their diverse skills and perspectives to achieve common goals. Mentors others on how to build effective teams; takes actions to correct dysfunctional teams. Ensures that the team has the right mix of skills; leverages individual strengths effectively.

* Drives Vision and Purpose

• Paints a compelling picture of the vision and strategy that motivates others to action. Makes the vision real for others and encourages people to buy in; paints an engaging and illuminating picture of future possibilities for the team. Gives people an understanding of how their efforts and contributions make a positive difference.

* Situational Adaptability

• Adapts approach and demeanor in real time to match the shifting demands of different situations. Is a powerful role model for adaptability; adeptly shifts approach and helps others do the same. Can be both persistent and flexible, as needed. Helps others adapt swiftly to new situations.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies©.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer\-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954\-357\-6500 or email Profstandards@broward.org to make an accommodation request.

County\-wide Emergency ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County\-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co\-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.