Sr. Customer Service Representative --> Warehouse/Distribution Not Call Center

• Are you recognized as a subject matter resource whom colleagues seek out for guidance on complex customer issues or processes?
• Do you take ownership of customer concerns from initial contact through resolution, ensuring timely follow‑up and clear communication?
• Do you collaborate effectively with other departments (such as warehouse operations, sales, and accounting) to resolve issues and improve the customer experience?
• If you’re answering “yes,” this role may be a great fit \= Apply Today!

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Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old\-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966\.

Our CSRs are the heart of our distribution operation. The Sr. CSR will support our diverse customer base by managing complex customer inquiries, escalated problems and supporting the overall operations of the customer service department. Our CSR team works with both our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately.

Primary Job Duties:

• Serve as a resource and subject matter expert for all customer\-facing processes.
• Service as the customer service point of contact for key accounts.
• Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency.
• Act as a point of contact between Sales and Operations to ensure key accounts are handled with care.
• Enter orders through alpha/numeric data entry.
• Process change orders, calculate credits and issue returns.
• Process EDI orders.
• Research freight claims and shipment status.
• Calculate customer credits.
• Identify solutions to resolve order problems.
• Coordinate with internal departments to ensure customer needs are met.
• Perform administrative task as assigned.

Competencies

• Clear oral and written communication skills
• Multi\-task phone and computer
• Add, subtract, multiply and divide
• Detail orientated
• Professional with customers and colleagues
• Initiate new tasks with direction but little supervision
• Team player and collaborator
• Present a professional appearance

Required Education and Experience

• High school diploma, some college preferred
• Minimum of four years of distribution, warehouse, or professional office Customer Service experience
• Proficient knowledge of Microsoft Excel, Outlook, and Word
• Experience with specialized warehouse order entry computer systems
• Strong alpha/numeric keyboarding skills
• Ability to type 40\+ wpm
• Must be able to read, write and speak in English.

Compensation and Benefits

We offer a comprehensive compensation and benefits package which includes:

• $22\-26 per hour based on experience
• 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary
• Medical, Dental, and Vision Coverage
• Flexible Benefit Spending Account
• Short\-term Disability, Long\-term Disability and Life Insurance coverage
• Paid holidays and vacation

Location

This position is not remote. It is 100% in\-office Monday \- Friday with some OT required that is based on business needs.

Job Type: Full\-time

Pay: $22\.00 \- $26\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of warehouse or distribution customer service experience do you have?
• How many years of data processing do you have?
• How many years of EDI experience do you have?
• What is your desired rate of pay?
• How many years of office experience do you have?

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Carrollton, TX 75007 (Required)

Work Location: In person