Patient Account Representative

Summary:

The Patient Account Representative is a key member of the business office team, supporting staff, patients, managers, directors, and physicians. This role requires a positive attitude, professionalism, and adherence to all Allegro Pediatrics policies and procedures. The Patient Account Representative performs business office duties with excellence and helps maintain positive working relationships across the organization.

Primary Responsibilities

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• Listen to and return all voicemails promptly.
• Log into the phone queue during business hours and respond to all patient account inquiries.
• Answer backline phone calls from the clinic and provide support as needed.
• Contact insurance companies to verify eligibility and claims status (e.g., returned claims, ineligible patients, insurance identification issues).
• Process insurance and patient refunds as necessary.
• Check insurance websites for eligibility and claims status as needed.
• Accept credit card payments over the phone.
• Load and correct insurance information; re\-bill accounts as required.
• Perform side tasks such as Intergy tasks, handling returned mail, processing credit card payments, and billing MVA.
• Scan insurance information, account status letters, and other relevant documents into Admin Documents.
• Perform other responsibilities as assigned.

Requirements

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• Previous customer service experience.
• Reliability and excellent attendance are critical.
• Ability to work independently and collaboratively as part of a team.
• Strong interpersonal and communication skills.
• Excellent organizational and multi\-tasking abilities.
• Must be 18 years of age or older.

Pre\-Employment Requirements:

• Background check.
• Drug testing in compliance with Washington State Bill 5123\.
• Up\-to\-date vaccination status (COVID\-19, flu, and other required immunizations) at time of hire and annually.
• Masking requirements: surgical, KN95, or N95 mask at all times in clinic and patient\-facing areas.

Education

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• High School diploma, GED, or higher.

Schedule

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• Monday – Friday, 8:30 AM – 5:00 PM (8\-hour shifts with 30\-minute unpaid meal break, 40 hours per week).
• Hybrid schedule: 1 day in\-office, 4 days remote per week.

Work Environment / Physical Demands

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• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged standing, walking, and bending.
• Ability to lift up to 15 pounds.
• Must read, write, speak, and understand English to communicate effectively.

Benefits (Full\-Time, 24\+ hours per week)

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• Bi\-weekly payroll.
• Overtime pay after 40 hours per week.
• Medical, Dental, and Vision insurance.
• Employer\-paid Life and AD\&D insurance.
• Employer\-paid Employee Assistance Program (EAP).
• Paid Time Off (PTO).
• 401(k) plan.
• Annual employer discretionary bonus.
• Anniversary bonus.
• Annual performance review bonus.

Equal Opportunity Employer

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Allegro Pediatrics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40\), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law.