ASSISTANT DIRECTOR FOR MAINTENANCE & OPERATIONS

Job Description

Housing \& Food Services (HFS) has an outstanding opportunity for an Assistant Director for Maintenance \& Operations to direct the maintenance program for all Housing \& Food Services facilities (comprised of residence halls, apartments, and dining venues), including supervision of staff, operations management, and quality assurance; manage administrative programs for the HFS Facilities Services and Planning unit.

RESPONSIBILITIES

Maintenance Program Leadership (40%)

• Oversees maintenance and operations for all residence halls, apartments, and dining venues to maintain a high\-quality and safe environment that meets the programmatic and educational needs of the community, including but not limited to:

o Preventive maintenance program

o Reactive and emergency maintenance response

o Cyclical renewal

o Staffing patterns and schedules

o Effective use of the HFS maintenance and paint staff

o Coordination with UW Facilities Services shops and contracts

o Quality assurance programs to monitor standards compliance.

o Oversight of the apartment turn schedule

o Computerized maintenance management system oversight

• Manages delivery of maintenance services provided for HFS by UW Facilities Services and contractors
• Determines the scope of a wide range of projects from one\-time repairs to building renovation and construction.
• Administers contracts for delivery of services including elevator maintenance and laundry services.
• Responds to emergencies and coordinates needed repairs

Supervision (30%)

• Establishes and maintains an organizational culture that emphasizes service to customers, including residents, staff and visitors, vendors and contractors.
• Supervises the work of direct reports ensuring appropriate productivity and quality.
• Evaluates the work completed by direct reports and provide constructive feedback so as to support success.
• Ensures proper implementation of Department and University personnel, payroll, and safety policies and procedures.
• Through coordination with other Facilities Managers, provides task coordination and oversight for Maintenance Custodians and UW Facilities Services staff

Facilities and Department Operations Management (20%)

• Serves as a member of the Operations Unit Leadership Team
• Establishes and administers assessment and quality assurance measures for program activities, including:

o Analysis of work order and building operating cost trends

o Unit responsiveness

o Student and guest feedback

• Develops policies and standard operating procedures for the Facilities Services and Planning unit.
• Coordinates Facilities Services and Planning unit training including employee training and presentations to other HFS units
• Manages unit administrative programs including:

o Preventive maintenance

o Warranty repair process

o Keys and physical security

o Fire and life safety

• Supports coordination of facilities and departmental operations for student move\-in and summer conference programs.
• Responds to University and Department emergencies, including serving in the Unit Response Center when activated to support HFS facilities, services and communities
• Serves as interdepartmental liaison with the childcare centers and privately managed apartment facilities owned by HFS. Ensures annual review of UW HR and HFS budget responsibilities and MOU
• Serves as a Departmental representative with campus departments, including UW Environmental Health and Safety, UW Transportation Services, and UW Facilities

Organizational Effectiveness (10%)

• Develops and manages the over $2M residence hall maintenance budget, including participation in reserve and capital improvement planning and project development.
• Analyzes current and future needs and develops plans for addressing them.
• Ensures that budget goals are met and that HFS obtains the greatest value for resources expended.
• Serves as interdepartmental liaison with campus partners or other agencies. Serve on the campus committees as assigned.
• Approves all expenditures for facilities maintenance.
• Supports the execution of capital development projects
• Performs other duties as assigned, including special projects, work on committees and activities as well as other HFS unit activities, including recognition and service events.
• Oversees financial and physical assets associated with the department program by:

o Initiates and reviews purchases and monitors inventory of property belonging to HFS.

o Develops the facilities maintenance budget, including participation in reserve and capital improvement planning and project development.

o Oversees direct reports’ review of assigned budgets.

Other duties as assigned

• IMPACT TO THE UNIVERSITY

An effective facilities management program preserves and protects over $1\.5 billion building replacement value of university assets and creates a safe environment for residents. Maintaining a physical environment which supports student success increases student retention, occupancy in student housing, and ensures uninterrupted operation of housing and dining facilities which result in over $150 million in annual revenue. Collaboration within HFS and the University contributes to consistency and alignment with university\-wide goals and objectives. A failure to maintain building systems effectively could result in the inability to deliver fundamental building services and poses life safety risks for occupants at a significant reputational risk to the institution.

POSITION COMPLEXITIES

• This role participates in leadership and program management throughout the Department of Housing \& Food Services, beyond the maintenance and facilities functional area.
• Leadership of a skilled trades team requires the ability to understand, prioritize, and determine resolution for a variety of technical issues.
• Addressing maintenance needs in over 3\.7 million square feet of varied commercial building designs and construction while adhering to university policies and procedures.
• Involvement in housing and food service maintenance requires understanding of a variety of customer needs from the residence hall student occupant to the Executive Chef in the Catering Department.
• Working in a University environment requires the ability to know when and with whom to coordinate program activities.
• Scope of work requires the ability to communicate effectively with diverse audiences.
• Residential nature of HFS facilities makes it necessary to respond immediately and effectively in emergency situations.
• Responding to facilities emergencies requires significant independent discretion in directing a course of action to protect property and ensure continuation of service, at times requiring consultation and onsite response around the clock.

WORKING CONDITIONS

Assigned to a Monday through Friday day shift with the requirement to attend meetings and participate in after\-hour events as needed. Required to respond to emergencies that occur while on or off duty. Will participate in an on\-call rotation. Eligible for up to 2 days’ remote work a week.

SUPERVISION RESPONSIBILITIES

Direct supervision of up to three professional staff and two contract classified staff:

Facilities Manager for Maintenance and Operations 1 FTE

Facilities Manager for Operations and Building Systems 1 FTE

Facilities Manager for Dining and Amenities 1 FTE

Maintenance Supervisor 2 1 FTE

Program Coordinator 1 FTE

Provide indirect supervision of HFS maintenance staff, including Maintenance Mechanic Lead (3 FTE), Painters (4 FTE), Maintenance Mechanics (5 FTE), Machinery Mechanic (1 FTE) student employees (0\.5 FTE) and a summer\-only professional staff member (1 FTE).

REPORTS TO

Associate Director for Facilities Services

MINIMUM REQUIREMENTS

A bachelor’s degree in any field and four years of full\-time experience in college and university housing management, facilities management, property management, operations management, or a related field. Work experience should include supervisory experience and experience that demonstrates knowledge of maintenance and building operations.

Equivalent combinations of facilities management experience, facilities trade experience, and educational programs (including certifications) may substitute for these qualifications.

DESIRED QUALIFICATIONS

A master’s degree in Facilities Management, Construction Management, Engineering, Architecture, Business Administration, Public Administration, Higher Education Administration, Student Affairs/Services, or related field.

Experience working with a maintenance program in a university, student housing, or institutional setting.

Experience that demonstrates:

• Knowledge of university housing operations, occupancy cycles, and residential life programs
• Experience with project management
• Strong oral and written communications skills.
• Ability to develop partnerships with key stakeholders.
• Ability to develop and deliver training or assessment programs
• Ability to interpret or administer contracts and/or manage the delivery of contracted services
• Ability to develop ideas and implement them through teamwork and collaboration
• A proven track record of delivering results, building accountability for staff and creating a positive working environment characterized by teamwork and innovation
• Experience utilizing Microsoft Office, computerized maintenance management systems, or housing information management systems.
• Familiarity with emergency management. Completion of FEMA Incident Command System Training 100, 200, 300, and 700

CONDITION OF EMPLOYMENT

• A satisfactory outcome from reference check verification is required prior to hire

Compensation, Benefits and Position Details

Pay Range Minimum:

$120,444\.00 annual

Pay Range Maximum:

$120,444\.00 annual

Other Compensation:

*

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits\-for\-uw\-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full\-Time Equivalent):

100\.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem\-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process, contact the Disability Services Office at 206\-543\-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .