Medical Support Assistant (MSA) - Alaska, Washington, Oregon, and Idaho.

Job Title: MSA \& Lead MSA

Specialty: Patient Access / Medical Administration / Care Coordination

Place of Work (City/State): VISN 20 (Multiple VA Medical Centers \& CBOCs Seattle, WA; Portland, OR; Spokane, WA; Anchorage, AK; Boise, ID; Roseburg, OR; Walla Walla, WA; White City, OR)

Duration: 1\-year base contract with 4 option years

Shift Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m

How many shifts needed per month: Approx. 20 22 shifts/month (based on full\-time coverage)

License: Any state license works

Certifications:

• No mandatory clinical certification required
• Must meet VA qualification standards (MSA GS\-679\)

Experience needed:

* MSA: Minimum 1 year of experience in healthcare administrative/clinical support setting

* Lead MSA: Minimum 1 year of advanced experience in care coordination \+ leadership/oversight

Special Skills needed:

• Strong knowledge of
medical terminology
• Experience with
patient scheduling systems / EMR (VA experience preferred)
• Ability to coordinate care across
multiple clinics/providers
• Strong communication (phone, electronic, in\-person)
• Ability to
prioritize, multitask, and meet deadlines
• For Lead MSA:

+ Team coordination / workflow management

+ Staff training and oversight

+ Ability to manage high\-volume operations

Credentialing / Onboarding time: 6 weeks to 8 weeks

Responsibilities:

Medical Support Assistant (MSA):

• Schedule, cancel, and coordinate patient appointments across multiple clinics
• Provide administrative support for patient care delivery
• Communicate with providers, nurses, and interdisciplinary teams
• Manage patient records and ensure accurate data entry
• Coordinate referrals, follow\-ups, and community care appointments
• Handle patient inquiries and resolve scheduling or access issues

Lead Medical Support Assistant (Lead MSA):

• Oversee daily workflow and staffing coordination
• Act as primary point of contact between team and leadership
• Support training and development of MSA staff
• Monitor productivity, backlog reduction, and performance metrics
• Ensure compliance with VA policies and procedures
• Assist with escalation and complex scheduling coordination

Misc:

• Supporting backlog reduction across multiple VA facilities
• High\-volume, fast\-paced environment

Prime Physicians is a physician\-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high\-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.