Quality Assurance Specialist Assistant Project Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not\-for\-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high\-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Neurological Clinical Research Institute (NCRI), at the Massachusetts General Hospital (MGH) is a premier Academic Research Organization (ARO) managing clinical trials in neurological disorders. The NCRI employs physician clinical researchers, research nurses, project managers, data managers, SAS programmers, systems analysts, grants managers, research nurses, quality specialists, and administrative assistants dedicated to planning and implementing clinical trials.

The Quality Assurance Specialist (QAS) will focus on regulatory and quality assurance aspects of clinical research. Receiving general direction from the NCRI Director of Quality Assurance (QA) and Quality Assurance Manager (QAM II), and reporting to the Director/QAM II, the QAS will be responsible for assisting the QA Team with auditing clinical research projects coordinated by the NCRI ARO. Additionally, the QAS will participate in and support the QA Team during external inspections/audits of NCRI conducted by regulatory agencies and industry sponsors. The incumbent will develop tools for documenting and tracking staff qualifications and training, perform periodic reviews of training files of all MGH NCRI employees to ensure that they are complete, and that required training is properly documented and qualifications are maintained. The QAS will assist with drafting and revising NCRI polices and SOPS. The QAS will assist the QA Team in effectively managing the scope, schedule/timelines, and resources of QA\-related projects, as well as meeting planning and execution.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Relevant activities include, but are not limited to the following:

• Assist with the implementation of specific tasks as outlined in the NCRI Quality Management Plan, which defines QA functions, objectives, tracking processes, action plans, and identifies goals.
• Lead the onboarding program for new hires at NCRI.
• Periodically review qualifications and training files for NCRI ARO employees for completeness and report deficiencies to the Director of QA.
• Responsible for user management activities for NCRI ARO level electronic applications (Qualio, Adobe Sign, etc.).
• Act as the lead administrator for Qualio, NCRI’s electronic quality management system.
• Plan and manage periodic reviews of NCRI policies and SOPs.
• Assign and track training on policies and SOPs for NCRI staff.
• Assist the QA Team with performing periodic quality assurance audits of research projects managed by the NCRI ARO.
• Assist the QA Team with internal review of staff adherence to NCR written procedures.
• Responsible for the collection and maintenance of computer system validation and change request documentation in Qualio.
• Assist with the development of project\-related plans such as training plans, TMF plans, and quality management plans.
• Assist with investigational site audits for assigned projects.
• Assist with drafting responses to audit findings by external auditors.
• Assist with vendor qualification, including working with vendors to collect and review quality\-related documents.
• Coordinate quality assurance initiatives and training sessions for MGH NCRI staff.
• Accept responsibility for special projects as requested.

SKILLS AND COMPETENCIES REQUIRED:

• High level of time management and organizational skills.
• Excellent leadership, written and verbal communication skills.
• A basic understanding of clinical research methodology and regulations, including FDA, OHRP, and ICH guidelines and regulations related to the conduct of clinical research trials.
• Excellent computer skills working with Microsoft Office.
• Team player who can work independently in an extremely fast\-moving, deadline\-driven environment, while balancing multiple tasks simultaneously.
• The ability to develop and manage positive relationships with sponsor representatives, study team members, and vendors.

EXPERIENCE:

Required:

• Minimum of one (1\) year of working experience related to clinical research, academic research, quality assurance or similar environment required.

Preferred:

• Background/familiarity with biology or other scientific disciplines is preferred, but not required.
• Experience with Quality Assurance in a clinical research setting is preferred, but not required.

WORKING CONDITIONS:

This position can be either hybrid or remote. Must have reliable internet access. On occasion and at the discretion of the Director of QA, the QAS may be required to be on\-site for meetings, sponsor audits or regulatory inspections. Advanced notice will be given.

Will travel on public roads and air travel as needed. On occasion, the QAS may be required to travel within the United States to audit investigational sites at the discretion of the Director of QA. Job Summary

Summary

Fully knowledgeable of the department/trial(s) protocol requirements, works with a high degree of independence, and contributes to implementing process improvements. By virtue of their experience, expected to provide guidance and mentorship to staff regarding department/trial operations.

Does this position require Patient Care?

No

Essential Functions

• Manage multiple clinical trial sites for the duration of the trial.
• Collect and review essential regulatory documents for completeness before submitting them to Regulatory for final review and/or approval.
• Advise research sites on protocol conduct and interpretation, and ensure the resolution of any issues.
• Evaluate the quality and timeliness of data entry, issue, track, and resolve queries, and implement corrective action plans as needed.
• Maintain a clinical trial database that includes the latest protocol versions and updated contact information.
• Work with the department/trial manager(s) to address issues identified through periodic quality monitoring activities and/or audits.
• Prepare official trial correspondence (i.e., numbered memos). Develop and maintain databases. Generate reports as needed from internal and external databases.
• Assist in the training and development of other junior staff members in key processes and procedures.
• Work with the department/trial manager(s) to address issues identified through periodic quality monitoring activities and/or audits.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Previous Industry Clinical Trial experience 2\-3 years required and Data Management experience 2\-3 years preferred

Knowledge, Skills and Abilities

• Demonstrated high\-level proficiency in MS Office products (Word and Excel) and familiarity with databases.
• Excellent interpersonal, communication, and problem\-solving skills, along with attention to detail and follow\-through.
• Able to work objectively, exercise discretion, and maintain strict confidentiality.
• Time management skills and the ability to function effectively within a changing environment.
• Solid written and verbal communication skills.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34\-66%)
• Walking Frequently (34\-66%)
• Sitting Occasionally (3\-33%)
• Lifting Frequently (34\-66%) 35lbs\+ (w/assisted device)
• Carrying Frequently (34\-66%) 20lbs \- 35lbs
• Pushing Occasionally (3\-33%)
• Pulling Occasionally (3\-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34\-66%)
• Stooping Occasionally (3\-33%)
• Kneeling Occasionally (3\-33%)
• Crouching Occasionally (3\-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34\-66%)
• Gross Manipulation (Handling) Frequently (34\-66%)
• Fine Manipulation (Fingering) Frequently (34\-66%)
• Feeling Constantly (67\-100%)
• Foot Use Rarely (Less than 2%)
• Vision \- Far Constantly (67\-100%)
• Vision \- Near Constantly (67\-100%)
• Talking Constantly (67\-100%)
• Hearing Constantly (67\-100%)

Remote Type

Hybrid Work Location

399 Revolution Drive Scheduled Weekly Hours

40 Employee Type

Regular Work Shift

Day (United States of America) Pay Range

$63,252\.80 \- $102,596\.00/Annual Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857\)\-282\-7642\.Mass General Brigham Competency Framework

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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People\-Focused, half Performance\-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.