Medical Administrative Assistant

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value\-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk\-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee\-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

The Medical Administrative Assistant (also known as a Case Management Extender) provides aid to Case Managers. Specific tasks are performed at the request of individual case managers or assigned by department management to meet business needs.

Duties and Responsibilities:

Patient and Provider Communication

• Complete appointment confirmations; make calls to providers and prepare/send letters to patients
• Perform medical record requests; make calls to providers and vendors
• Complete physician research requests
• Facilitate medical provider prepayments
• Coordinate translation \& transportation; make calls to vendors

Medical Records Management

• Organize, maintain, print, and upload medical records in compliance with internal standards and regulatory requirements.
• Process and reconcile medical record related invoices.
• Manage release of information requests and distribute disclosure letters.
• Coordinate and fulfill legal medical record requests.
• Update and maintain database records to ensure accuracy and data integrity.

Documentation and Data Handling

• Perform accurate data entry across multiple systems.
• Complete tasks using Excel spreadsheets, including data tracking and updates.
• Convert documents and upload records into ALARISware.
• Conduct referral cleanup and ensure documentation completeness.
• Distribute reports to internal and external stakeholders.
• Manage incoming and outgoing fax communications.
• Produce outgoing mail and letters and complete in\-office mail verification processes.
• Scan, sort, and distribute incoming mail in a timely manner.

Additional CME Services

• Answer inbound company phone calls and route inquiries appropriately.
• Perform additional tasks and special projects as assigned by supervisor.
• Maintain reliable and predictable attendance during scheduled work hours or core business hours.
• Employees residing within 50 miles of the Sioux Falls, SD office will be classified as Hybrid; remote classification must be approved by leadership and is dependent upon the needs of the business.
• Hybrid employees residing within a 50\-mile radius of a Paradigm office may be asked to work onsite during one of their normally scheduled remote days, as needed at leadership’s discretion.
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10\-12 Information Security Incident Management.

Qualifications:

• High School Diploma, post\-secondary education preferred.
• Any equivalent industry experience is determined to be acceptable.
• Responds to urgency of tasks and can prioritize workload.
• Ability to enter data for extended periods of time.
• Exceptional computer skills including Microsoft Office, PowerPoint, and web\-based applications, including case management software. Proficiency with Microsoft Outlook and Teams; SharePoint desired.
• Operate office machinery including but not limited to: computers, faxes, printers, phones.
• Clear, concise, and professional verbal and written communication.
• Proven interpersonal skills.
• Capability to work from home and with minimal supervision. Must adhere to the Paradigm Remote Working Policy and Guidelines.
• Excellent attention to detail.
• Proven problem\-solving skills.

Paradigm Benefits:

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer\-paid life and disability insurance, flexible spending and commuter accounts, and employer\-matched HSA contributions.
• Vacation \- We believe strongly that work\-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part\-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16\.765\). Poster link: Contract Compliance Law Poster