Traffic Operations Assistant - College of Communication & Information - UTK

This position provides critical administrative and clerical support to WUOT's underwriting and traffic operations, ensuring efficient sales and broadcast execution. Responsibilities include meticulous management of underwriting schedules, contract entry, script processing, and accounts receivable. The role also encompasses daily broadcast log duties, including printing, reconciling, and ensuring accurate airing of underwriting announcements. Proficiency in Allegiance, Enco, and Microsoft Office Suite is essential, along with strong attention to detail and organizational skills. This position also assists in gathering information for regulatory reports.

Underwriting (Sales) and Traffic (Logging and Tracking) Support

• Enter underwriting contracts into the Allegiance Traffic software.
• Enter underwriting flight schedules into the Allegiance Traffic software.
• Assign underwriting scripts to WUOT hosts for recording.
• Ensure hosts have recorded assigned scripts.
• Process scripts using Enco software systems.
• Create, update, and coordinate underwriting schedules.
• Correspond with clients as directed by underwriting sales staff.
• Service accounts.
• Print the daily program log.
• Reconcile daily program logs to confirm broadcast of underwriting announcements.
• Use Allegiance Traffic software.

General Administrative and Financial Support

• Handle Underwriting Accounts Receivables.
• Reconcile underwriting schedules.
• Provide complex administrative and clerical support.
• Use Microsoft Office Suite (Word, Excel, etc.) and Adobe Photoshop to correspond with clients as directed by the underwriting sales staff.
• Assist the Director and Assistant Director(s) with information gathering for reports to regulatory agencies and/or organizations.

Required Qualifications:

• High school diploma or GED
• Minimum of two years of data entry experience, including experience working in databases.
• Must be a calm, effective communicator—able to handle shifting priorities or goals with composure and confidence.
• Ability to collaborate with a diverse group of stakeholders and subject matter experts with varying levels of expertise.
• Ability to adapt quickly to changes in work environment.
• Ability to work independently and as part of a team.
• Familiarity with content management systems
• Detail\-oriented and highly organized, with a commitment to accuracy.
• Passion for public media and the mission of our organization.
• Strong technical aptitudes and an ability to pick up and troubleshoot software\-centric workflows with ease are required for success in this role.

Preferred Qualifications:

• Associate degree or bachelor’s Degree
• Three years of experience with data entry using database management software; broadcast traffic experience a plus.

A knowledge and understanding of public broadcasting and its unique mission

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Work Location: On site in Knoxville, Tennessee.

Compensation and Benefits: The anticipated starting salary for this position is $37,000 \- $42,000 depending on the selected candidate’s experience, qualifications, and suitability.

Application Process: The anticipated start date for this position is as soon as May 4, 2026\. For full consideration, applicants must provide a resume and cover letter. Finalists will be required to provide 3 professional references. All applicants must apply online to be considered for this position.

The College:CCI is part of a Land Grant Institution embedded in communities to make those communities a better place. Our alumni, students, faculty, and staff strive to positively impact the lives of people in our state through our teaching, scholarship, creative work, and through our engagement and service. CCI as a college is well poised to deliver upon all of those areas to become the most nationally distinctive but locally relevant College of Communication and Information in the country.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794\. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree\-granting colleges and schools. As Tennessee’s flagship land\-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work\-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top\-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land\-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!