IT Operations Technical Analyst

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety\-sensitive.

#### Summary:

Based in Dallas, TX, the IT Operations Technical Analyst will perform essential job functions within the IT Operations under the direction of the IT Operations Manager.

#### Essential Job Functions (Duties and Responsibilities):

The primary duties consist of, but are not limited to, the following:

• Strong presentation skills and the ability to speak verbally to our customer base.
• Ability to function effectively within a team environment.
• Responsibility for resolving incidents \& requests in line with the defined ITIL\-based processes and to agreed Business service levels.
• Set up and delivery of Windows endpoints to the customer base.
• Assist in maintaining and monitoring our Windows Server 2003 through 2012 environments.
• Day\-to\-day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS \& Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access, and Thin Client. To include monitoring, auditing, checking availability \& capacity, patching, and applying changes in line with the agreed change management process.
• Collaborate globally with Bodycote IT resources, supporting over 3400 IT users in over 190 locations speaking English, Spanish, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish, and Chinese.
• Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
• Must have the ability to report for work on time, follow directions, interact effectively with co\-workers, understand and follow rules and procedures, and accept constructive criticism.
• May have access to compensation information of other employees or applicants in this role, and as such cannot disclose the pay of other employees or applicants to other individuals.
• May have access to proprietary and third\-party information necessary to the business, and as such will perform duties ethically and professionally.

#### Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – Bachelor’s Degree or equivalent work experience.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Knowledge and hands\-on experience of computer applications, including Microsoft Office and databases, is required.
• Minimum of 5 years of experience supporting a complex Windows\-based environment.
• Certifications such as CompTIA A\+, Network \+, MCP, or demonstrable experience in these areas.
• Strong technical background, especially covering Active Directory, Exchange, Mimecast, DNS, Terminal Services, and Meraki.
• Strong Citrix Skills, Windows Server 2003 through 2012, and Windows 7 through Windows 11 Operating Systems.
• Good understanding of networking fundamentals (LAN, WAN, Wi\-Fi, Switches).
• Backup Technologies (Redstor), Anti\-Virus technologies (Sophos, Cylance).
• Working knowledge of ticketing systems – HaloITSM a plus.
• Demonstrate excellence in oral and written communication.
• Must have a flexible approach; a sense of teamwork is essential.
• Ability to work well and continue to deliver results under pressure.
• Excellent interpersonal skills and an ability to establish credibility quickly.
• Self\-motivated with the ability to work without direct management control.
• Must be able to work and communicate effectively with customers/suppliers/peers at all levels in a professional manner.
• Must be willing to travel and to stay away from home as and when requested to suit customer requirements.

#### Physical \& Mental Demands:

• Must be able to work in a sitting position for extended periods of time (at a desk, while driving, and/or on airplane travel) in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift 25\-30 lbs.
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote has a longstanding commitment to provide a safe, quality\-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.