About us
We operate a construction and small job business for commercial clients. We are professional, agile and innovative. We are a small start\-up organizatin that believes in taking care of our people and our clients.
Overview:
We are seeking a highly motivated and customer\-oriented individual to join our team as a Sales and Administrative Assistant. As a Sales and Administrative Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast\-paced environment and has excellent communication skills.
\\\Flexible schedule and work from home\\*\*
Responsibilities:
\- Organizing work items and following up with workers (familiar with excel)
\-Email communication with clients (main communication method)
\- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing solutions
\- Provide accurate and timely information to customers regarding products, services, and promotions
\- Assist customers with order placement, tracking, and resolving any issues that may arise
\- Utilize effective communication skills to actively listen to customers and analyze their needs
\- Maintain customer records by accurately entering and updating customer information in the database
\- Invoicing for accurate payment
\- Follow company policies and procedures to ensure consistent service delivery
\- Meet or exceed performance goals in areas such as call quality, customer satisfaction, and productivity
Requirements:
\- Previous experience in customer service or a related field is preferred
\- Strong verbal and written communication skills in English; bilingual in Spanish is a plus
\- Excellent phone etiquette and the ability to handle difficult or irate customers professionally
\- Proficient in data entry and navigating computer systems
\- Ability to analyze situations, identify problems, and propose solutions
\- Must be detail\-oriented with strong organizational skills
\- Flexibility to adapt to changing priorities and work in a fast\-paced environment
Join our team of dedicated professionals who are passionate about providing exceptional customer service.
Job Type: Part\-time
Pay: $350\.00 per week
Benefits:
- Flexible schedule
- Monday to Friday
- Weekends as needed
Schedule:
Work Location: Remote